My family went through the drive thru to buy dinner for us and brought it straight home - about 3 miles. The food was cold and obviously had been sitting there for quite some time. I tried to call the store to inform them of the need for improvement. We did not want a refund or more of that terrible food.
However, we were unable to get through on the phone. It went to a fax machine, even though the store was open for hours yet. So I tried to send a fax. Even it was refused 4 times. So I went online to find a complaint line to let corporate know what happened. There were so many hoops and errors on the pages that I was unable to email or report the problem online. So I tried to call. No response, just menus leading me in circles and try back later messages.
Screw that. Just horrible. And tragic, because I used to really like some of their food. Oh well.