I was always a loyal customer to Wendy's - they were always my favorite even though I did sometimes have problems at certain locations. Mistakes happen, I get it. But last November I went to the drive-thru and noted one of my sandwiches missing from my bag when they gave it to me. At first the girl told me I was wrong, but finally she took the bag from me to "check." She walked away for a few moments and when she returned she had her hand in the bag as if she was putting a sandwich in, rolled up the bag, handed it to me and said "Sorry about that, have a nice night."
Imagine my surprise when I got home to see my sandwich still missing! She intentionally deceived me in order to move me along in the line. I called the store to complain, hoping they would take my name down for my next visit, but after 4 times trying to call and no answer (It's a really bad location, IMO), I finally called the 800 number and did the survey! When I was lodging my complaint with a human being, they took down my info and put me on hold. No surprise, I was on hold for 15 minutes and finally had to hang up because we were leaving for the airport (The reason for getting Wendy's that evening).
The next day I did the online survey and received a form response from Wendy's. Then I also got what seemed like a form apology from the District Manager, Ada Hasbun. But I was offered no compensation or reimbursement for the sandwich I paid for! I'm not even asking for anything extra or complaining about something silly like mayo on my sandwich (which they always screw up and I overlook!). It has been months and I have tried to contact them again several times and receive no response! I've also posted comments on their facebook page, and nothing! This is so different from what I've experienced with other companies.
FInally, I set up a facebook page (Help Kristen Get a Reimbursement From Wendy's) hoping to get some attention or at least stop being ignored! We'll see. I wasn't even asking for anything FREE just what was STOLEN from me!
Product or Service Mentioned: Wendys Sandwich.
Monetary Loss: $3.