Employee Aricelli located in the Katy tx, told us that we ordered wrong @ the drive - through. I was on the phone with my wife giving her the order for our 11yr old daughter.
My wife said I would like a small frosty shake. Aricelli raised the price by giving us a lg. chocolate shake. Of coarse this is obviously the wrong size.
Our daughter loves the sm. chocolate frosty. Now I'm on my wife's cell listening to the whole coversation while Aricelli refuses to back down from being wrong. She was very persistant and rude, saying: "No I herd what you said and you are wrong." again and again she repeated this.
I guess in Katy tx, Wendy's can say what they want to the customer. What the *** do we know.
Product or Service Mentioned: Wendys Customer Care.