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Wendys

www.wendys.com
What is your customer experience with Wendys?

Wendys Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Wendys has 1.9 star rating based on 1328 customer reviews. Consumers are mostly dissatisfied.

  • 8% of users would likely recommend Wendys to a friend or colleague.

  • Rating Distribution
  • Pros: Good food, Food, Great food.
    Cons: Customer service, Worst service and food, Horrible customer service.

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Media from reviews

Wendys - Given me uncooked meat and had very little remorse for what they’ve done.
Wendys - Given me uncooked meat and had very little remorse for what they’ve... - Image 2Wendys - 0 ratingWendys - Overcharged took 2 (2 for 12.99 coupon), used 1Wendys - Drink machine was down no baked potatoes and the food are received. The fries...Wendys - To get my money backWendys - Need to improve straw wrappers and plastic ware wrappers
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Top Wendys Reviews

Positive Review

"Employees got provoked and just walked away"

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I was eating at a Wendy's and this DoorDasher walked in and waited for his order and then left and went to the window, *** off employees. He then waltzed back...

Critical Review

"Poor service / lack of employees and cleaning of store Lincolnton nc"

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Waited way to long to order food !!! !!! And store needs to be cleaned Been living here for 50 tears and service seems to always be below par ! Pay good money...

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Michiel Ptq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Poor service / lack of employees and cleaning of store Lincolnton nc

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Waited way to long to order food !!! !!! And store needs to be cleaned

Been living here for 50 tears and service seems to always be below par !

Pay good money --- equals good service

View full review

User's recommendation: Do go to wendys in lincolnton for fast food

Aaliyah B Aky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Given me uncooked meat and had very little remorse for what they’ve done.

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Wendys - Given me uncooked meat and had very little remorse for what they’ve done.
Wendys - Given me uncooked meat and had very little remorse for what they’ve... - Image 2
Original review updated Apr 26, 2025

Hey, my name is Aaliyah, and I was given uncooked burger meat even though my boyfriend was told to pull up, and we waited for the food, which means we were given enough time to cook the food. When I realized I ate the meat, I was very sick, and my stomach has been hurting every single day.

I was offered more food or my money back but was only given money back for the burger itself when I could've been killed. I don't recommend this fast food to anyone, and it has definitely ruined my chances with any fast food.

Be careful, guys.

The place is 3138 S. Carrollton Ave, New Orleans LA .

View full review

User's recommendation: 0%

Stephanie C Cej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aurora, Colorado

Overcharged took 2 (2 for 12.99 coupon), used 1

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Wendys - Overcharged took 2 (2 for 12.99 coupon), used 1

I was overcharged yesterday they took my coupons and only applied 1 when i did my math. Manager said it was correct, its like saying 2 + 2 is 5.

1 spicy chicken combo order added to 11.48 and the chicken combo added to 21.18. Yeah i was clearly overcharged but they dont mind ripping customers off. Solution refund otherwise im not coming back.

I have also left a yelp review on the 16901 iliff wendys so you can see the receipt. Don't go to that wendys, avoid

View full review
Loss:
$7
Pros:
  • Take your money and give you most of your order
Cons:
  • Lie take your coupon and dont apply it

Preferred solution: Price reduction

User's recommendation: Go to another wendys that's not greedy bastards

Kevin R Ufe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westminster, Colorado

Samantha, Rude manager, refusal to give contact information, disrespect

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On Saturday, March 15th, I was at the 120th and Melody location of Wendy's in Westminster, Colorado, standing out front of the Wendy's when an employee, the manager she later told me, along with her name 'Samantha,' came out and told me that I had been 'nodding off' and that she wanted me to 'go to the street corner to do that.' I responded that I wanted to buy food, which is why I walked there. She said, 'Are you sure?' She 'helped me' through my transaction, and with a line behind me, she was very clearly being rude to me.

When I asked her why she was being so rude to me, she responded with, 'You were nodding off in front of the store.' I asked her several other clear ways of trying to get the point across that she is in customer service, and I expected her to not treat me as less of a person. During this transaction, I felt belittled, embarrassed, ganged up on, and taunted. She never even attempted to apologize for anything. Not that it is any of their business, but I started a new medication that has proven to make me very drowsy.

On top of that, I had the misfortune of my house burning down, losing everything, and becoming displaced. The combination of the two, with sleep deprivation, has unfortunately caused a few moments such as this where, after exertion, and finally getting a moment to rest, I can fall asleep standing up. I get that there is a homeless population these employees deal with, but the immediate comment from this 'manager' for me to leave and go stand on the street corner to 'nod off' was not only incredibly insensitive and extremely rude, but incredibly reckless and a possible liability to be saying things like this from a position of power to a population of typically mentally ill folks. Even after I stated I was there to get food, she said, 'Are you sure?' I said yes, I was sure.

She then immediately said, 'And you're not just gonna nod off in my lobby,' and she said this in front of several patrons eating and a few that came in after me. I even apologized at the very start when she walked out to tell me to leave and stand at the intersection. I'm just incredibly disheartened, dejected, and minimized. I feel gaslit.

When my order came up, they made sure to put it in a to-go bag and have spent my entire dining experience awkward by talking about me. Either this manager of yours truly doesn't understand how rude and disrespectful she was, or worse, that she was entitled to treat me with no respect because she caught me sleeping standing up for a few moments, I guess, not bothering a soul. Or she is a manipulative person.

I truly hope I get action swiftly. I'm so tired of seeing these employees treating whomever they deem lesser than themselves differently.

View full review

User's recommendation: Hold them accountable. Take action. Do not let them treat you poorly, they are there to serve you.

1 comment
Guest

I hope you weren't operating a vehicle and that you currently aren't, if you are using a medication that can make you nod off while standing up. Most of us have seen someone nod off and we know the reason!

It doesn't sound like she was rude, after all, she still served you, and it is understandable why a business would not want a person nodding off on their premises. I'm not sure what action you are looking for to be taken??? P.S.

Sorry about your house. Hope things improve for you.

Dixie Vdy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

Employee closed down wendys and nothing was wrong

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I am a uner driver. This is how I make my living.

The Wendy's in Conway off 9th Ave and 501. I pull up to pick up the orders. Being told thu the speaker. Wendy's is temporary closed till further notice.

And I know some one that works there and I call to find out. The one that was left to manage the store did not want to work. So he decided to let all know buy his friends or ones he knew that we could not pick up or order. He caused me to have to cancel orders.

And get points put against me on uber.

I like a call back and something done please. This was wrong and caused alot of problems and I bet alot of money was lost

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1 comment
Guest

An uner driver? Did you mean Uber?

Did you explain to Uber and you customers that the store closed abruptly and without notice? You cannot be held responsible for that.

Kristle Ssc

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Verified Reviewer
| map-marker Hastings, Nebraska

0 rating

Wendys - 0 rating

A $3.00 Bacon jr..cost me $10.05 and all i asked for was no mustard and extra bacon. What i got was a COLD SANDWICH, 1/4 SIZED PIECE OF LETTUCE AND 4 1/2 PIECES OF BACON.

MY TOMATO LOOKS AS IF ITS BEEN SHREDDED NOT SLICED AND I GOT ONE PICKLE!!! And they wont answer the phone n didn't give me a receipt even though I asked for one.

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User's recommendation: Do NOTNGO TO WENDY'S IN HASTINGS, NEBRASKA

Devon Uut

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Verified Reviewer

Employees got provoked and just walked away

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I was eating at a Wendy's and this DoorDasher walked in and waited for his order and then left and went to the window, *** off employees. He then waltzed back in and basically demanded his order, which was already prepared when he chose to walk out and pull up in the drive-thru.

The employee then gave the order to him. I can still see the anger on his face, but yet he still treated the customer with respect, even when the same attitude was not returned.

View full review

Preferred solution: more respect towards employees

Fridae W Ptp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Middleburg, Florida

Spoiled meal

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Updated by user Apr 20, 2025

Wendy's received my complaint but they chose not to act on it they basically ignored my complaint that's bad business.

Original review Apr 15, 2025

My husband and I went to Wendy's in Middleburg FL. 32068 on 4/14/2025 around 11:30 pm.

I ordered a baconator meal and my husband ordered a biggie bag. Both of our fries we ice cold. As was our burgers. But I only got 2 paper thin slices of bacon and the meat on my sandwich was spoiled.

My sprite also has no syrup. It was just soda water.

Buy far, this was the biggest waste of our time and money. We are beyond disappointed with the situation.

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Preferred solution: Full refund

User's recommendation: DO NOT WASTE YOUR MONEY

Niklaus Rjz
map-marker Boynton Beach, Florida

A problem at a local store

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A local store is in violation of federal law. I am being told that Wendys policy supersedes federal law.

When asking to speak to the managers GM, he refuses to give me that number. I dont want to file a federal complaint. I have to have the police come every time I want to go into the store. Since I am an advocate for the disabled, I would be more than happy to be patched in on a managers call and explain the federal law.

The manager now lets me in the store because he knows if he does not. I will call the police. I tell them I want it resolved informally and for him not to be issued a citation. Please help me so I can resolve what should be a very simple matter.

Once again, I do not want to go the formal route.

However, is this text message is ignored. Then I will have no choice.

View full review

User's recommendation: that the Wendy’s store you visit is up-to-date on federal law and their obligation under it and not saying that Wendy’s policy supersedes the lLAW

5 comments
Guest

What is Wendy’s not following?

Guest
reply icon Replying to comment of Guest-2675872

I am wondering why this person is not allowed in the restaurant. She obviously did something wrong.

Guest

You said a lot but the failed to say the one key thing: what federal law is Wendy's breaking, that is causing you to waste police resources, every time you want a Frosty? What text message are you referencing that better not be ignored?

Because this complaint is posted to an international, public consumer forum and is not a "text message". No one can do anything with your complaint when you fail to give even basic details.

Wafa Rxc
reply icon Replying to comment of Guest-2676096

I have a feeling that they were banned for disruptive behavior. and expect Wendy's to allow the back because they were with a disabled person. I can see no other reason that they would not allow the OP inside the store.

Guest

What federal law are you saying they are breaking? Why do you keep calling the police? Imagine someone needs an officer for a serious criminal matter and can't get the immediate help they need, because the closest officer is dealing with you at Wendy's!

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Meghan B Lwi

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Verified Reviewer

Wendys still has not refunded my order.

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I bought through the Wendys app on March 9th for $31.89. There was a problem with over half of the order and so it was canceled.

They referred me to the in app support for my refund and STILL im sitting here waiting. I was told on 3 occasions that in 14 days my refund would be processed and still nothing has come from it. No refund ever was done and Ive disputed with my card company with no luck also.

Wendys processed the payment and never canceled my order. I NEED to get that refund ASAP.

View full review
Loss:
$32
Cons:
  • Thief

Preferred solution: Full refund

User's recommendation: Don't Believe Them when they say they will refund you. Probably should pick another place. Do not recommend.

Kiyonna Jwh
map-marker Tacoma, Washington

Wasilla BRANCH UNLAWFUL TERMINATION NON PAYMENT

Hired me on I signed up for assistant manager position the had me re apply crew member then offered management position within my 2 weeks of hiring when I accepted the night shift manager position the refused to pay me as such had people steal out of my til 7th 8th and 9th of OCTOBER 2024 THEN TERMINATED ME WITH NO CAUSE IN ALASKA YOU ARE REQUIRED BY LAW TO PAY THE FULL AMOUNT OWED FOR TIME ACCUMULATED WITHIN 72 HOURS OF TERMINATION THEY NEVER PAID FULL AMOUNT AND TOOK OVER A MONTH TO SEND ANYTHING TO A CARD IT WASNT SUPPOSED TO BE SENT TO THIS WAS STILL UNDER FEDERAL MINIMUM WAGE AS HAS BEEN PISTED ON MY TIKTOK FOR SEVER MONTHS ALONG WITH MY FACEBOOK AS WELLI KNOW HAVE A LAWSUIT IM WAITING TO PAY A PROCESS SERVER FOR BECAUSE THIS NON PAYMENT AND UNLAWFUL TERMINATION INSTIGATED THE POLICE TO STEAL MY VEHICLE FOR NO INSURANCE WHE. I DIDNT J AVE MY PAYCHECK TO PAY FOR IT BECAUSE OF THIS THEY ALSO TOOK WHAT I WAS USING TO KEEP MY SELF WARM AND I. SHELTER IN THE MIDDLE OF ALASKAS MOST TREACHERIOUS WINTERS BY DOING SO THEY STOLE THE VEHICLE SO I COULD NOT FIGHT THE INSURANCE CLAIK BECAUSE I WAS UNABLE TO MAKE IT TO THE COURTDATE SEEING AS IT IS THE NEXT TOWN OVERS COURTHOUSE AND THE JUDGE TOLD ME TO FIGHT IT WHIKE DRIVING THERE BEFORE THEY ALSO TOOK MANY MORE POINTS OFF MY LICENCE THEN THEY EVEN DO FOR DUI FOR DRIVINGIN VIOLATION OF A OPERATORS PERMIT INFACT TRYMIED TO TAKE 3 MES MORE POINTS THAN THEY DO FOR DUI WHEN IT WAS ONLY A DRIVING TICKET AT MOST AND TO CALL A LICENCE DRIVER TO SIT IN THE PASSENGER SEAT HAVE ALSO GONE AROUND TOWN TO MULTIPLE BUISNESSES AROUND THEIR BUSINESS TO DEFINE MY CHARACTER IN NEGATIVE WAYS WHILE SLANDERING ME AND MY NAME I LOST MY RESIDENCE MY VEHICLE HAD MY PERSONAL PROPERTY DESTROYED AND THE NEXT CAR I GOT ILLEGALLY SEIZED BY POLICE AS WELL IVE NEVER BEEN A FELON DONT EVEN HAVE A MSDEMEANOR THAT DOESNT HAVE TO BE DISMISSED FOR STRONG ARM TACTICS CRUEL AND UNUSUAL VERY VERY UNUSUAL PUNISHMENT AND HAVE BEATEN ALL CHARGES OTHER THAN THE ONES THAT MUST BE DISMISSED IN ANY CASE DUE TO CIVIL RIGHTS BEING VIOLATED AND THE STRONG ARMING AND CRUEL AND UNUSUAL PUNISHMENT

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User's recommendation: Never go to this wendys they will steal your banki n g info for mathew burns and dylan zoske

Sephora L Qwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ligonacronald@***.com

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Je veux quelque chose de gratuit parce que Wendy m'a promis qu'il me donnerait quelque chose gratuitement, donc aujourd'hui c'est mon anniversaire

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Preferred solution: Food free

Devora Nfm

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Verified Reviewer
| map-marker Seattle, Washington

Missing food ruud employees

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I didn't get my whole order and the employee hung up on me twice and then couldn't speak Englishdont go through the drive through or go to thedont go to that store

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User's recommendation: don't go to that store

Anonymous
map-marker Boston, Massachusetts

First of all I want you to know that Wendy's is number one when it comes to fast food and I absolutely prefer Wendy's to McDonald's orl Burger King. ing.

When I go into Wendy's to get the kids size ice cream they refuse to put the new flavoring on of strawberry chocolate brownie or caramel. This isn't right and some of them do it for us and some of them don't.

When you have the girl scout cookie special they put the flavoring on the small one. When you have the pumpkin are very berry flavor which are all special flavors other than just your boring chocolate and vanilla there's never a problem with the small one. Now all of a sudden there's a problem and they refuse to put the flavoring on it. At Halloween time I buy hundreds of dollars worth of your books for the kids for Halloween and I also buy the plastic year ticket that I put in all my friends and relatives Christmas cards.

Whether they use them or not it's not so important it's that it goes for a good cause for adoption.

I really wish that you would tell he's Wendy's that they should not make a distinction between the small Sunday and then the other side Sunday with regards to putting the flavored syrups on. Thank you for listening and have a great evening.

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2 comments
Guest
reply icon Replying to comment of Guest-2689034

In the employee’s defense, the swirls just started in-store mid-April this year. You are correct about the swirls.

They are not included. In fact the key tag promo ended in February when the swirls were not an option to buy.

So they are not an option to be included. I’m sure the 30 cent price difference could be paid to get one with the key tag promo.

Guest

The $3 key tag Jr Frosty is not valid for mix-ins, swirls or toppings. The three you listed are not part of the offer. Obviously the employees doing it should not be or do not know any better.

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Kayla T Dnh

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Verified Reviewer
| map-marker Memphis, Tennessee

Wait Time!!!

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Wendys on highland is veryyyyy unprofessional I waited over 30 mins for my food and it still was made wrong Ms.Antoinette was very rude.

View full review
Loss:
$13

Preferred solution: Full refund

User's recommendation: If you are in a rush please do not go there

1 comment
Chao Pne

If you want a refund return the "wrongly made" food.

Anonymous
map-marker Jacksonville, Florida

Was told to get out or they would call the police!!!

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I am a frequent consumer of Wendys and the last time I went there we had an issue with my order I contacted the store and was told by Jennifer that they would have my name down and they would either give me a credit or replace my order. I told Jennifer since we shop there so much dont worry about the refund I can get my order replaced she said okay.

Whats your name and whats your husbands name when y'all come you can get it replaced. I went there tonight to have it replaced I was met with a guy I dont know his name because the wouldnt give it to me. He looked for my name couldnt find it then I remembered the managers name I spoke with which was Jennifer the manager on duty was Christina she called Jennifer and Jennifer told her to not remake my order and told her to tell me to get out or they would have to call the police.

All because I was told to come up there and get an order remade. This is the Wendys in Jacksonville Florida River city!

View full review
7 comments
Shauntel Whk

Keep doing this and more managers will be "rude".

Guest
reply icon Replying to comment of Guest-2660722

Yes, because this person is so important.

Guest
reply icon Replying to comment of Shauntel Whk

Sounds like they have a history of scamming this restaurant!

Guest
reply icon Replying to comment of Shauntel Whk

Not only are they leaving out details, they are trying to cause higher prices for everyone else! They've no right to know employee names either!

Shauntel Whk
reply icon Replying to comment of Guest-2660722

This child is mistaking not getting their way as rude.

Guest
reply icon Replying to comment of Shauntel Whk

It sounds like the various managers compared notes.

Shauntel Whk

There is more to this story. They would not threaten to call the police on you for no reason.

View more comments (6)

About

Summary

Wendy’s is a large chain of fast food restaurants. It was founded by Dave Thomas in November 1969. Its headquarters is based in Dublin, Ohio, United States. Wendy’s is owned by The Wendy’s Company. Wendy’s menu consists primarily of cheeseburgers, chicken, fresh-made salads, fries, and frosty. The restaurant offers a wide selection of beverages. Kids menu is also available. The company owns more than 300 locations. About 6500 are franchised in 30 countries worldwide. Wendy’s offers a number of gift cards. There is My Wendy’s application for mobile devices with Android and Apple operating systems. The slogan of the company is as follows: "Now that’s better".

Wendys reviews and complaints

Wendys is ranked 81 out of 489 in Fast Food category

Area Served

USA

Payment Methods

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