Cynthia M Tel

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Verified Reviewer
| map-marker Mornington, Victoria County

My refund

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I went there the food was incorrect the lady at the crash register arguing with me about what was on the food when I used to work there and then my order was cold they remade my food and the manager lady was brewed with me and was giving out free food to the other customer that was behind me I had customer service bad management unacceptable in a place of business.
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Preferred solution: Full refund

User's recommendation: Not that location

1 comment
Guest

"used to work there", they don't need you going in their restaurant and acting a fool. Not knowing how to act in public, try eating at home more.

Featured
Ashante L Cya

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Verified Reviewer
| map-marker Carrollton, Georgia

To complain

Wendys - To complain
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Friday the 29I had Oder some food from Wendy's I took to bits of my burger and just continue to my nuggets so the next morning I warm it back up to eat it and I saw a magnet on my burger
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Loss:
$30

Preferred solution: To get compensated for my pain an suffer

2 comments
Guest

What I got to lie about and please tell me where can I get A magnet from … please tell me

Teandre Tvc

You liar, probably placed it there yourself.

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Mary P Maq

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Verified Buyer
| map-marker Myrtle Beach, South Carolina

Poor customer service

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I used the drive through window 04/19/24 and instead of saying welcome to Wendys, the voice said what do you want, I said first, you need a attitude check, what is your name? He refused to give his name.

I finally drove around to the pick up window, and ask him again for his name, he refused. So I pulled out my phone and attempted to take his picture to report his behavior and he closed the window. After he saw I wasnt moving, he finally opened the window took my money and gave me my order. The receipt had his name printed and I saw that his name was tattooed on his arm.

His name was Justin!

He needs to go through additional customer relations training. But he does not have to worry about me ever going back to Wendys located at 3201 N Kings Hwy, Myrtle Beach, SC 29577 again!!!

Upset in Sunny MB

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Pros:
  • Food is good
Cons:
  • 1rude employee

Preferred solution: Apology

User's recommendation: Beware of Justin, he’s rude!!!

1 comment
Guest

Big Girl you were just hungry.

Featured
Jennifer M Idc

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Verified Reviewer
| map-marker Greenville, Texas

Resolved: Hard broken into little pieces French fries and no cheese was added in our chili and tryed several times to call the restaurant and no one ever answered last 2 visits we had to go back 4 food 2xs

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Wendys - Hard broken into little pieces French fries and no cheese was added in our chili and...
Wendys - Hard broken into little pieces French fries and no cheese was added in our chili... - Image 2
Wendys - Hard broken into little pieces French fries and no cheese was added in our chili... - Image 3
This is horrible service and its been happening a lot in your Greenville Texas location the past few weeks , not sure what kind of employees you have riding the clock because they are not working but they need to do 150 percent better this is not customer service at all or what Ive paid for
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Loss:
$17
Pros:
  • Price of meal
Cons:
  • Service is unacceptable

Preferred solution: Correct food that I ordered and paid for

User's recommendation: Not until it’s over new management

Featured
Penney H

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Cockroachs

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Wendys - Cockroachs
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My family and I were at the Restaurant- 980 Schechier Dr Wilkes-Barre PA 18702 - site # 9268 and while eating our food at a booth a cockroach came crawling out of back of the booth. My family and I jumped up yelled and your employee just stood there staring. We took a picture and recorded it crawling. We did not finish our meals and left. That is disgusting and unsanitary also against health code; which I can technically report to the board of health. I would appreciate a refund and your Restaurant investigated and cleaned fully.
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Preferred solution: Restaurant to be investigated and cleaned and refunded

1 comment
Malynn Ahb

Stop lying. That is probably a picture of your own table.

Antonio G Qhp

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Verified Reviewer
| map-marker Pensacola, Florida

Poor food quality and poor customer service wrong food order

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Wendys - Poor food quality and poor customer service wrong food order
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38.24 for a burnt chicken sandwiches cold fries and bad attitude Angry I ordered Asiago club with bacon got no bacon chicken sandwich es were all burnt and dry fries was cold and very little and on top of everything I felt like the employees did not want to sell me a party pack for 19.99 because they said they did not have the box for the promotion advertised however had no problem charging me 38.24 for 4 combos in total and came out paying for the worst food quality and experience yet Im requesting a full refund I work hard for my money.
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Loss:
$38

Preferred solution: Full refund

User's recommendation: Check your order before leaving the window.

Resolved
Mona Utc

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Verified Reviewer
| map-marker Dyer, Indiana

Resolved: Wrong oder, food cold

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Wendys - Wrong oder, food cold
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Updated by user Feb 28, 2024

Company fixed the issue and I have been provided with apology. Nothing was done company doesn't care about their customers. They don't even answer their phones.

Original review Feb 13, 2024
I order 20 pieces of chicken nuggets what I open bag notice only 8 pieces not 10. I call phone # listed for that site it just goes to voice mail and state message full and hangs up. Dryer indiana zip cope 46321
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Preferred solution: Full refund

User's recommendation: Need better train workers in improving service and fix the phone

1 comment
Malynn Ahb

You are only entitled to a refund for 12 nuggets. Should pay for the eight that you got.

Richard L Wsv

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Verified Reviewer
| map-marker Plainfield, New Jersey

Inedible sandwich

Wendys - Inedible sandwich
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I just ordered a #6 meal and the spicy chicken sandwich is inedible. I took one bite and it was rock hard and felt dried out. Like it was sitting there all day. It was definitely NOT fresh. I opened the sandwich and the breading fell apart. I had to throw out the sandwich because it was inedible. I will NOT be going back to this Wendys again
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Loss:
$12
Pros:
  • Mostly my go to for fast food
Cons:
  • Never had a bad experience outside of this

Preferred solution: Full refund

User's recommendation: Do NOT go to the Wendy’s in South Ave in Plainfield, NJ

Priscilla L Ido

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Burnt food

Wendys - Burnt food
Wendys - Burnt food - Image 2
Original review May 02, 2024
I ordered a triple cheese plain 2 add bacon 3pc and the made it right Im really pist off about the sent my food burnt my hamburger meat was really burnt and this so not cool Im paying for fresh food not burnt food Im beyond devastated how they sent me a burnt triple cheese burger with bacon even my bacon was burnt it tasted so nasty
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Loss:
$11
Pros:
  • Need stop rushing on making people food

Preferred solution: Full refund

Richard L Wsv

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Verified Reviewer
| map-marker Plainfield, New Jersey

Inedible sandwich

Wendys - Inedible sandwich
Wendys - Inedible sandwich - Image 2
I just ordered a #6 meal and the spicy chicken sandwich is inedible. I took one but and it was hard and dried out like its been sitting there all day. Was definitely not fresh and when I opened the sandwich the breading fell apart. I had to throw it out. I will not be going to this Wendys location again for sure.
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User's recommendation: Don’t go to the Wendy’s in Plainfield NJ on South Ave

Joseph S Hma

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Verified Reviewer
| map-marker Muncie, Indiana

Important asap

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Hello my name is Joseph Storms & I live in Muncie, Indiana & I am contacting your corporate office as a courtesy to your business, but I I shouldnt even do that for your business because 2 days ago I decided to go to Wendys on Madison &18th st. Muncie, Indiana 47302, ok so first off I am letting you know that my attorney will be contacting Wendys corporation & also Wendys legal team all because how your restaurant workers did me, I took my dad out because he has stage 2 cancer, he wears adult diapers, he can only stand for 3 mins at a time if that, he wanted to go in so we get to restaurant everything is going how it should have, 1st off the girl at the register deserves a raise, 2nd I had 2 girls and a guy act like me and my dads order was so much and so impossible to make, alls the guy did was lie and stared at me and my dad so thats not really bad but this blonde the only one there shes 21 yrs old well she started screaming at me because I asked her would she please stop talking to her co worker at least why there making my food and I said it in a nice way, thats all it took the blonde started screaming at me and looked at me like she wanted to really harm me and my dad, alls I wanted was my fathers food for him, hes sick with a cancer and uses the bathroom on himself about 8 times a day well the workers only was taking care of the drive-thru & alls I said was could they please make my food and or take care of one at drive-thru and then one inside switch back and fourth from there to a inside customer, well that didnt go over well because I am feed up with this bs, the bad part is my dad urinated & defecated on himself due to one of the girl workers locking me and my father in restaurant because she said I was stealing stuff from by register and it was a lie because me nor my father touched nothing we wasnt supposed to have even one of the workers yelled at her and ask her why would she say a lie like that same girl that locked us in I had to scream and I never raise my voice unless its about my dad, mom or daughter I will protect at all cost, the cops showed up instantly when he saw me he started talking like I was a criminal and also he was screaming at me in the store yelling sometime the workers was teaming up on me, I will tell you my father already called you guys yesterday his name is (Timmie storms) but after the cops heard my side of story and after he found out about my dad going to restroom on his self his response was so thats all you wanted is to get your food drinks cookies and leave, I said yes officer and I told him that he will probably becoming to a lawsuit civil court date because the way I got treated by Wendys workers and they even made the wrong food after them fighting threat of to kill me before the cop got there and I didnt even no they was there until he screamed shut the *** up to me and I did only because I respect my elders but police knew I was in rights of being physically angry cops said they would of threw it at the workers the food after doing all that to my father and me, Ill be straight forward with you I am going to take this to civil court because that really messed me up getting screamed at by 3 Wendys workers right after I handed them a $100 dollar bill for my food and got y change back no receipt not even in bag and they never give them out but also the worst part is I am suing for defamation towards me and slandering my name and also I am suing Wendys for my dad having to stand inside Wendys with urine soaked cloths and also had defecated all over his self and had to stand there for 30 mins because one of the girls locked us in their until cops came and after I told them about my dad they was on my side, I will be really honest if I was in Wendys situation that me and my father is about to put Wendys through because Wendys will be so flabbergasted by things this is a joke and that nothing is going to happen over this; Ill even tell you what I think I deserve out of this situation (1st I want an apology by the workers on that day and one to my dad also)(2nd I am suing for $3,500 for suffering of a severe anxiety attack because I have never been treated like that anyone then my father with stage 3 cancer goes to bathroom on his self I should be saying My attorney will be in touch and see you in court and judges dont take kind to people taking advantage of the elderly making my father think he is going to jail because they said me and him was trying to steal well look at cameras cause my attorney is having the footage pull soon as I tell him how this conversation went so I am asking for $3,500 for the fact being accused of stealing and its false and they yelled it where everyone could hear it theres another embarrassing moment they put me through so between getting locked in for false accusations police was mad a cancer victim was being treated this way but I think a check for $3,500 would be fair or we can go to court let a civil jury pick the price and that could be in the $100,000s so unless Wendys is built on Pure hate and greed they will say no but if Wendys is smart they would settle this soon at they read this they should come back at me an apology and a $3,500 check everything will be over if not have a fine day and Ill still be upset my stage 3 cancer victim father had to urinate and have *** running out of his adult diaper and people was obviously staring cause of that and Wendys caused that to happen and I have nothing but time on my hands to take this to trial in court because I am my fathers paid caretaker, but thanks for the time to write this hopefully you guys at the headquarters do the right thing and settle for my offer because its really about the principal you dont talk to customers like they did and you definitely dont make a 70year old man get so nervous and *** and pooped on hm self so $3500 should be a blessing to someone thats made a billon $s in life time so again please reach back asap Ill give it 24 hours after that my attorney will be calling you

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User's recommendation: Don’t take your sick father with cancer to Wendy’s because they will make him so anxious and uncomfortable that he will possibly use restroom on himself it just happened to my dad and I want $3500 for pure unprofessional business workers and they are evil

2 comments
Guest

I hope you realize this is a 3rd party internet forum that people can utilize to write reviews and complaints about any company or individual. This is not the corporate site for Wendys.

If you really wanted to contact corporate, you would type up a letter and send it certified. I did not read all of your complaint as it is way too long and not broken up into paragraphs for easier reading. I will say that if you have hired an attorney to pursue legal relief from Wendys, why are you trying to contact corporate? Having worked for years in the legal field, an attorney will always tell their client to 1.

not talk about the issue and any details online, with friends or general public and 2. to NOT even attempt to contact the company or person that you are legally pursuing, let the attorney handle that. So again, why are you trying to contact Wendys corporate?? P.S.

I am sorry if your father has cancer. That is always a scary thing.

Malynn Ahb

If the blond one is 21 years old she is a GROWN WOMAN, not a girl. You have NO Case.

Since she was talking and working at the same time, you should not have told her to stop talking. You want to sue for something you caused. Instead of suing for money, you are not entitled to GET A JOB. You say they got your order wrong.

Well, I have a feeling it has to do with your poor English.

The fact that you are suing shows that you care more about money than your father. You obviously care more about getting $3500 than you do about your dad.

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Bianca M Dks

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Fly inside apple pea an salad

Wendys - Fly inside apple pea an salad
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Nasty I was eating my apple pecan salad and notice fly inside salad disgusting made me Nasty Nasty Nasty Nasty
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Preferred solution: Full refund

Denica M Kbu

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Verified Reviewer
| map-marker Dahlonega, Georgia

Stale food

Wendys - Stale food
At 12:33pm today my husband stopped after the dentist and picked up our lunch. The Frosty was delicious. The burgers were mediocre and the cinnamon was stale. Definitely I felt like it has been sitting there a long time or Ive been microwaved too many times I tried talking to someone via chat, but Im not paying talk to some lawyer, I need to refund you
View full review
Loss:
$20
Pros:
  • Usually quick service
Cons:
  • Inconvenient location

Preferred solution: Full refund

User's recommendation: Don’t order the Cinnabon

Fernanda A Dul

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Verified Reviewer
| map-marker Orlando, Florida

You have false advertising

Wendys - You have false advertising
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On the salads section u say the fries and the soda can be a combo but it cant ,,,,.?!lllllhhhhhdddds
View full review
Loss:
$5

Preferred solution: Apology

User's recommendation: Ask about the advertismentbbecause its not clear what your ordering especially the salads

Linda P Yuj

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Verified Reviewer
| map-marker Vancouver, Washington

Menu prices for every restaurant in Waco,Bellmead,

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Wendys - Menu prices for every restaurant in Waco,Bellmead,
Wendys - Menu prices for every restaurant in Waco,Bellmead, - Image 2
Original review Jan 25, 2024
Called to check price on your jr.frosty but no one answered the phone after 3 tries for the Bellmead,South 5th St nor North Valley Mills store.Called at 9:25pm until 9:40pm thats when I called this number.PISSED CONSUMER.
View full review
Loss:
$9
Pros:
  • Collecting more money
Cons:
  • Little items

Preferred solution: Full refund

User's recommendation: Check receipt for price before leaving store.Because I ordered 2 jr frosty’s and got charged for 2 small’s.Got a small got charged for a medium.

Kevin S Bsq
map-marker Nipomo, California

Manufacturing flaw in the lid for the kids Frosty cups

Wendys - Manufacturing flaw in the lid for the kids Frosty cups
Wendys - Manufacturing flaw in the lid for the kids Frosty cups - Image 2
bad design on the kids Frosty cup lids. there is no hole in the lid to put a straw so naturally you would think to open it you would take the lid off. when you do you get Frosty's spilled all over you. in my case it was just a placemat no big deal. but if it were in the interior of a car it could make quite a mess
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Pros:
  • I like frosties
Cons:
  • This new drink containeris going to get somebody sued for professionally shampooing out the inside of their car
  • Somebody sued for a professional detailing of their car

User's recommendation: send the lids back to the manufacturer and have holes put in the top of the Dome lids for the kids Frosty cups

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