State: Pennsylvania City: Philadelphia Clear all filters (12 of 946 reviews match)
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Wendys in Philadelphia, Pennsylvania - Lazy, incompetent, rude

1.8
Details
I waited 20 minutes to receive a cold, incorrect order. When I told the cashier at the drive thru window my order was wrong, he literally grunted something that wasn’t English. This isn’t my first bad experience at this particular store. I have contacted corporate before and received a coupon for a salad. This is a disgrace.
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Review
#1139365 Review #1139365 is a subjective opinion of poster.
Service
Wendys Cashier
Reason of review
Poor customer service

Short Review on June 08, 2016

Again today at the northside dr wendys location in jackson ms empolyee mary hart slammed the drive thru window when i requested ketchup
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Review
#862344 Review #862344 is a subjective opinion of poster.
Reason of review
Poor customer service

Wendys Sanitary Conditions Review from Philadelphia, Pennsylvania

I went to Wendy's in Munhall Homestead PA I went in to order my food I waited 15 minutes in line the cashier wasn't too happy about her job she was making sandwiches for Frontline 2 plus being a cashier only trouble I have with her she did not wash her hands first before she put the gloves on then she put the meat on the Buns and with her left hand she touch the top of the meat with the glove which is not good when she had her clothes on when she was handling the money Lynn she took her gloves off and she put new gloves on but she did not wash her hands first that is against the Health Board n when that person was getting my drinks he was putting his hand and the cup in the ice instead of using the ice scooper there was no salt on my fries at all the hampers War warm. And sometimes when I go to this Wendy's after 10 o'clock p.m. to order something on pick up like a breaded chicken they always tell me that the chicken is fresh but I can tell when the Friars the change and I could tell X looking at the chicken is double-dipped sometimes at night reason the chicken is cold the time because the breaded chicken is only good for one hour after 1 hour your supposed to so the chicken away at this Wendy's you need to pay more attention to the customers on front. PS when I was on front line waiting for my food 4 people from pickup came in and had complaints then when I went to my car another person from pickup pulled on the side of my car and she had a complaint to I told her what to look forward to.
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Review
#840734 Review #840734 is a subjective opinion of poster.
Service
Wendys Sanitary Conditions
Reason of review
Poor customer service

Wendys Customer Care Review

2.2
Details
Worse customer service ever american and lehigh st
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Review
#840155 Review #840155 is a subjective opinion of poster.
Service
Wendys Customer Care
Reason of review
Poor customer service

Wendys - Baked Potato Review from Philadelphia, Pennsylvania

several times at wendys in warwick rhode island your restaurants never have bake potatoes and this is constant issue.this is happening weekly and the workers do not want to make any one employee told me it would be a half hour for one.this is not an issue of time because by six pm there are never any potatoes and they do not seem to care and considering they stay open late i dont understand the problem with this restaurant chain.dont advertise if you do not provide the food.
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Review
#721939 Review #721939 is a subjective opinion of poster.
Product
Wendys Baked Potato
Reason of review
Poor customer service

Wendys Breakfast Review

5.0
Details
At the Philly airport we stopped to Wendy's for a quick breakfast. The server was rude and nasty she snapped about our orders. This was with everyone that was waited on when we ordered. 10040. Shared s server and number
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Review
#688770 Review #688770 is a subjective opinion of poster.
Reason of review
Poor customer service

Wendys - Potato Review from Philadelphia, Pennsylvania

Stopped by wendy's Glenway ave, Cincinnati, Ohio drive thru tonight on my way home from work. (About 930pm) ordered a numb 1, single cheese lettuce , tomato, pickle and mayo. Replace fries with baked potato SC and butter. And medium coke. "Come to second window" as I pull up, the woman is scratching her head something fierce. First thing I thought was lice. She's scratching her head right over the ice chest. Then as she removes her right hand from her head to make my coke, she starts picking her nose with her left. I drove off. What a disgusting person. To think I was hungry. She should be fired.
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Review
#688059 Review #688059 is a subjective opinion of poster.
Product
Wendys Potato
Reason of review
Poor customer service
Arrived at Wendy's, Cottman and Oakley, Philadelphia, PA - 19111 at 10:05 a.m. The scheduled time posted for opening was 10 a.m. It was closed. The real problem is that my husband saw someone peeking out a window. They disappeared as we walked to the door. If the...
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3 comments
Anonymous
#1008093

just another fat *** who lives to hear themselves talk.

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Review
#616749 Review #616749 is a subjective opinion of poster.
Cons
  • Disregard to operating hours
Reason of review
disregard for hours posted
Preferred solution
Let the company propose a solution

Wendys in Philadelphia, Pennsylvania - The worst service in the state of va

Manager me me was very rude at priceclub location in Virginia I asked her for fresh food as a manager she ignored me and walked to the office and sat in the back the rest of my transaction. I asked for my money back she came back to the register with a smart attitude n threw my change on the counter I told her I was going to report it she told me she doesn't care I go here at least once a week on my lunch break and never n my years of service have I ever needed to fill out a complaint
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2 comments
Anonymous
#713653

I have to disagree with the previous comment. I've seen alot of dumb complaints about rudeness and was even fired from a Wendy's for supposedly being rude to 3 women on the 1st window.

People are so easily offended that anything could be rude to someone,but I agree this manager was out of line. Yes everything is cooked prior to customers ordering but that doesn't mean it can't be dropped fresh. The customer will just have to wait since they insist on fresh food. She shouldn't have threw the change on you and said she didn't care.

I wouldn't go back to that place either esp if she was the GM. To the other commenter it's not rude to request fresh food it's the restaurant's job to please their customers.

They can drop it fresh the customer just has to wait for it. I hate people I swear.

Anonymous
#668003

What do you mean in your many years of service? You started out by being rude, by requesting fresh food.

Aren't you aware that other than the chili, and the salads, which are prepared fresh in the morning, that every thing else that Wendy's sells is prepared as the customer orders it. They don't prepare a bunch of sandwiches and fries ahead of time and keep them under heat lamps.

IF you go there at least once a week you should have known all of this. You sound like a spoiled brat.

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Review
#422201 Review #422201 is a subjective opinion of poster.

Contact Wendys Customer Service

Mailing Address:
The Wendy's Company
1 Dave Thomas Blvd
Dublin, Ohio 43017-5452
United States
Phone:
(888) 624-8140
All Wendys Contacts

Wendys Products and Services Reviews

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Wendys in Philadelphia, Pennsylvania - Ms. juanita

I ordered a large strawberry milk shake and they handed me a large strawberry tea and i told her i didn't order that and she had a huge attitude and kept arguing when i wasn't even saying anything honestly. So i said can you give me the shake and take the juice back and i will pay the difference.she said fine and gave me the shake but charged me for both. And i feel as if i was disrespected because i go there alot. And that shows that they are rude and very disrespectful. I am very upset and i will not ever go there again. I am a good costumer.
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Review
#407612 Review #407612 is a subjective opinion of poster.
Loss
$7