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Wendys in Garfield Heights, Ohio - Terrible service along with waiting for 45 minutes inside the store.

On Saturday 2/16/19 at 1:30pm inside the store place my order gave the money. I waited inside the store for 45 minutes. A few of the team members were laughing was not dress appropriately, pants hanging down observered hid dirty under ware some were walking on the back of there shoes. They had a long line inside and at the drive through. The staff did not seem to have the since of urgency to get the customers out in a timely manner. More training is definitely needed at the Wendy's located at 5360 Warrensville Center in Maple Heights. This is no way to run a business it is pretty sad. Thank you Ms. Stevens
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Review
#1473715 Review #1473715 is a subjective opinion of poster.
Service
Wendys Cashier
Reason of review
Order processing issue
Preferred solution
More training for your staff
Extremely slow service . Nonresponsive to a simple request for some napkins. Employee told me he would get them after he took a customers order, even though I was standing there waiting prior to next the customer stepped up. I finally gave up waiting and went back to...
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1 comment
Anonymous
#1594216

Hello, it's supposed to be "Fast Food". They should open up the other register that they got to speed along service.

I hate waiting in line, but when I sit down to wait, more customers come into the store and get into line.

If I waited for there to be no-one in line I would be there all day. With all of the sticky mess all over tables.

Review
#1367737 Review #1367737 is a subjective opinion of poster.
Service
Wendys Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I just read that a customer is upset about waiting 20 minutes at a filthy Wendy's for a salad. Huh? Come to Shaker Heights, Ohio. It takes at least an hour to get through the line to the counter (as long as there are ten or less people in line or it will take 2 hours)...
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Review
#1250224 Review #1250224 is a subjective opinion of poster.
Service
Wendys Customer Care
Pros
  • Freak show of incompetent employees and managers
Cons
  • Freak show of incompetent employees and managers
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Wendys in Findlay, Ohio - Poor service and too way too long

2.0
Details
It too 12 min to get my food in drivethru 3 customers inside 7 employees just standing around talking n joking around when finally got food fries were cold
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Review
#1180052 Review #1180052 is a subjective opinion of poster.
Service
Wendys Drive-through
Reason of review
Order processing issue

Wendys in Chillicothe, Ohio - Cold *** fries all the time

1.0
Details
i return them at the window and they sill give nasty cold fries
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Review
#1151958 Review #1151958 is a subjective opinion of poster.
1.0
Details
Once again my husband and I stopped at our local Wendy's (Maxtown Rd, Westerville, OH) for a late dinner. First thing was that we received the wrong change. Not a big deal but $.10. The service was slow and we had to wait for the frosty machine to freeze the mixture....
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1 comment
Anonymous
#1419401

Nobody cares - Dave Thomas is dead and his daughter Wendy is no longer connected to the company.

Review
#1113813 Review #1113813 is a subjective opinion of poster.
Service
Wendys Customer Care
Reason of review
Problems with payment
Loss
$10
Preferred solution
Full refund
Tags
  • Poor management skills

Wendys in Harrison, Ohio - No food

5.0
Details
I never got any meat on my buggers i bouth lunch for my employer's called the restaurant talked to a manager talked to her about it and she said i had to oder the food that way would not make it right and would not give a refund harrison ohio wendys mangers name was marry and a sandwich with burnt bacon and no meat was not what i had in mine to reward my employer's
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Review
#1078316 Review #1078316 is a subjective opinion of poster.
Product
Wendys Sandwich
Reason of review
Bad quality

Wendys in Dublin, Ohio - Tired of the nasty pink meat

1.0
Details
I don't eat Wendy's food very often. I mean at most 3-4 times a year and it is even rarer that I get a sandwich that tastes fine! We just has Wendy's the first few bites tasted fine the third was disgusting, then I looked at the burger and discovered yet again the meat is under cooked. Luckily the dog's don't mind! Please consider adding a few more seconds to the timer when preparing the meat! I realize these locations on South high street in Columbus Ohio are probably slammed daily, maybe the staff is rushed and pulling the meat out before the timer goes off? But please reconsider this... Sorry but under cooked meat is disgusting!
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Review
#1056219 Review #1056219 is a subjective opinion of poster.
Product
Wendys Hamburger
Reason of review
Bad quality
Loss
$15
Preferred solution
cook your meat please

Wendys in Avon, Ohio - Bad Wifi

2.9
Details
I visited the Wendy's at 1487 Center Rd, Avon, OH 44011 and I tried to access the Wifi there. It stinks, you cannot access it. One employee said to get closer to the ordering counter because the router is way in the back. I did and it did not work so I left and went to McDonald's. Not going back ! I wasted a lot of time and this Wend's is brand new. They should have there act together. The seating is poor and there are two outlets in near the front window that has a foot stool to place your laptop, so inconvient to use and very uncomfortable to say the least !
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Review
#980304 Review #980304 is a subjective opinion of poster.
Product
Wendys Wi-fi Facility
Pros
  • Food taste good
  • Food taste good on the daves double cheeseburgers
Cons
  • Wifi does not work
Reason of review
Not as described/ advertised
Preferred solution
something so that I will think about returning to Wendy's

Contact Wendys Customer Service

Mailing Address:
The Wendy's Company
1 Dave Thomas Blvd
Dublin, Ohio 43017-5452
United States
Phone:
(888) 624-8140
All Wendys Contacts

Wendys Products and Services Reviews

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Wendys French Fries Review

3.0
Details
Good food but Really, $2.20 for a medium fry? Totally uncalled for. Lower your prices and you will have more customers.
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Review
#951422 Review #951422 is a subjective opinion of poster.
Product
Wendys French Fries
Reason of review
Pricing issue