My bf and I wanted a quick snack last night, so we swung through the drive-thru and ordered 2 Junior Hamburgers with only lettuce, tomato and pickle. Quite possibly one of the easiest orders to make, it was still messed up because no tomatoes were added. We went back through the drive-thru to have them fix the order, and waited 10 minutes for others to be done and the hapless worker to realize he hadn't put the order in correctly. The manager of the Wendy's, located at 1483, Olentangy River Road in Columbus, OH, your home state, came and asked the issue. We told him that our order had not been made correctly as it lacked the tomatoes we requested. He said "ok", went to the prep area, came back, and offered us a container with 2 sad looking slices of tomato in it. Two slices of tomato! I think he actually expected us to make our own sandwiches at that point, which is ludicrous because that's what we paid him and his staff to do!
It was insulting, dismissive, and condescending the way we were treated. We demanded that our sandwiches be remade, and that was met with sulk. By the time it was all over, we didn't bother to eat the sandwiches too scared were we that they had been spat upon or something worse.
I am already not a fast food fan, and only grab the occasional fries or a quick burger when I go out dancing. I usually go to Wendy's to support my own, but after this, I'm done. Life is too short, and there are too many other and upcoming cheap burger/fries places to have to put up with that kind of deplorable service - especially from a manager. If this is indicative of Wendy's' new policy, I can do without. After all, there are a BKs, Graffiti Burgers, Five Guys, and the like within spitting distance of any of your restaurants here...pun very much intended. I can't imagine they won't be happy for the extra business.
Monetary Loss: $6.