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Wendys in Batavia, Illinois - Worst visit

Stopped by at the Batavia Wendy's after softball game, went to drive thru. I ordered 3 spicy sandwiches and chicken nuggets. The manager who took my payment said 7 minutes wait so I said ok, I was asked to park my car at the front parking lot of Wendy's, waited for 15 minutes and food are not available, so I told him if he would have told me before I paid that it's going to take over 20 minutes I would have went somewhere else. Finally I got my orders went home and the chicken is hard and terrible never again Wendy's !!!
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Review
#1529274 Review #1529274 is a subjective opinion of poster.
Service
Wendys Manager
Reason of review
Order processing issue
2.2
Details
I went to get my lunch, coming in, there was a lady screaming her guts out, and then I thought, is she just complaining because she can? or does she has a valid reason,the lady at front desk said there are self served computers, people were using them, I tried self...
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Review
#1250786 Review #1250786 is a subjective opinion of poster.
Service
Wendys Cashier
Cons
  • Long wait
  • Service
Reason of review
Order processing issue
Loss
$20
Preferred solution
Let the company propose a solution

Wendys in Taylorville, Illinois - No honoring of coupons

3.0
Details
Used a coupon I received from an on line customer survey for a free burger. When I tried to redeem coupon I only received half off sandwich
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Review
#1153726 Review #1153726 is a subjective opinion of poster.
Product
Wendys Burger

Wendys needs better service

1.7
Details
On 10/6/2017 i ordered four 4 for $4's...1 chicken & 3 jr bc. Received 2 chicken & 2 jr bc. Returned 1 chicken for jr bc. When i opend the new jr bc, a long black strand of hair was in it. GROSS!!! Returned that. Finally got a good jr bc. Not only did this happen, there was only 4 choices of drinks in the pop machine, i complained about that. Also, the guy before me's sandwich was made wrong not 1x, not 2x, but 3x!!! Also, the floors were nasty!! Sticky in the dining area & i watched workers slide around in the cooking area. A week prior to this visit, i waited 5min for someone to acknowledge i was there to order. It took a manager, just walking in, to ask if I'd been helped yet. They finally got someone to take my order. Also, the floors that day were just as nasty as any other time I've been in there. The facility i visited is 6390 East State St in Rockford, Illinois.
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Review
#1111777 Review #1111777 is a subjective opinion of poster.
Product
Wendys 4 For 4 Dollar Combo Meal
Cons
  • Order wrong
  • Customer service
  • Bad food-staff
Reason of review
Bad quality
1.0
Details
Wendys - Complaint
I spoke with the Manager Adriana once I discovered hair in my food I called her within 5 minutes of leaving the drive thru . Once I returned I was treated so bad she actually called all the employees to the door as she rudely argued with me and called me a liar. Then...
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#1095599 Review #1095599 is a subjective opinion of poster.
Service
Wendys Manager
Reason of review
Poor customer service

Wendys - 1740 west court st. kankakee ill.

2.8
Details
ON MONDAY NIGHT.6-26-2017 -7;30 pm MY WIFE AN I STOPPED HERE FOR SOME CHILI AND FOUR DOUBLE BACON BURGERS TO GO. WE WERE THE ONLY PEOPLE IN HERE. I SOON SAW WHY! THE BOYS WERE ALL PLAYING SHOULDER BUMP! THE REST WERE YELLING VERY LOUD BACK AND FORTH AND PLAYING GRAB ***! THEMUSIC MADE IT HARD TO TALK! WE FINALLY GOT OUT ORDER.WHEN WE GOT IT HOME THE BACON ON THE BURGERS WAS HALF RAW! THE CHILI WAS ALL DRIED OUT! NO JUICE IN IT! THIS PLACE LOST TWO CUSTOMERS! SOME ONE NEEDS TO SIT OUT IN THE PARKING LOT! OR GO INSIDE LIKE A CUSTOMER AND OBSERVE THIS RESTAURANT! IF THIS CREW STAYS HERE THEY WILL CLOSE IT DOWN!!!!! behlrussel@yahoo.com 630 254 8816
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Review
#1066877 Review #1066877 is a subjective opinion of poster.
Product
Wendys Burger
Cons
  • Bad food-staff
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund

Wendys - Crispy Chicken Blt Sandwich Review from Glendale Heights, Illinois

1.2
Details
I ordered 2 BLT Crispy Sandwiches a value fry and medium Dr Pepper for lunch got back to work only to find the sandwiches were wrong screwed my lunch. I should have known better the same thing happened a week or so again. Wendy's blows quality is gone and the price has gone way up. So long fast food and you want 15.00 an hour what a joke poor Dave is spinning in the grave at what's happened to his business
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Review
#904212 Review #904212 is a subjective opinion of poster.
Product
Wendys Crispy Chicken Blt Sandwich
Cons
  • Getting 2 out of 3 things in a bag wrong
Reason of review
Order processing issue

Wendys Customer Care Review from Chicago, Illinois

1.1
Details
Went to get BlackBerry salad they didn't have chicken. The store in Allendale Kingsport Tennessee. They never have food in stock. Only one cash register and what i mean by that only one cash register on counter physically hookup. So even if their was another cashier on duty she could not even take a order. Had to wait in line behind customers that place large orders with one cashier. Then my turn and no chicken for berry salad. I left. Evertime I have been there thats the way it has been . Never going back.
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Review
#890003 Review #890003 is a subjective opinion of poster.
Service
Wendys Customer Care
Reason of review
Poor customer service

Wendys in South Elgin, Illinois - Rude, condescending manager at 1207 W Northwest Highway, Palatine, IL

I would rate this store with no star but the lowest is 1 start to be able to post. My son and I went there on May 27, 2016 after I had picked him up from school in Palatine. We ordered 2 of their combo meals. Everything was fine until we picked up the food at the second window. I had forgotten to ask for 2 waters when placing the orders. When I asked the lady at the pickup window for the 2 waters she proceeded to tell me "you need to tell us you want water when you order" in scolding, rude and condescending manner. I was surprised at her reaction and told her "that's not the service I'd expect to get from Wendy's". She proceeded to say that she had to enter it into the system - which is fine - she was making such a big deal about it - just do your job. I asked for her name and she refused, slammed the window in my face. I waited until she opened the window again -asked for her name again and she refused. I asked for the manager and she said she was the manager but did not want to give her name. I stayed by the window for about 10 seconds and she grabbed the phone and said she was going to call the police and at this point I said I will file a complaint - she said go ahead and I left. I called into Wendy's customer care center and reported it the same day. They said that they take feedback very seriously and would have a manager call me back. After more than a week later - no follow up call. Not very good customer service from Wendy's and specially this store on 1207 Northwest Hwy in Palatine, IL. Wendy's lost a good customer.
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Review
#860247 Review #860247 is a subjective opinion of poster.
Service
Wendys Manager
Reason of review
Poor customer service

Contact Wendys Customer Service

Mailing Address:
The Wendy's Company
1 Dave Thomas Blvd
Dublin, Ohio 43017-5452
United States
Phone:
(888) 624-8140
All Wendys Contacts

Wendys Products and Services Reviews

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Wendys bacon mozzeralla

very slow drive, we waited 45 min .we got out of the drive-up and walked in witch was just as bad.the store was dirty ,the staff was busy interacting with other black american. we in the store over 30 min before our order was taken. got our food fries were dry,baked potato was under cooked. the bugers were cold and under cook as well. we were sorry we order for there. there were very rude to us because we are hispanic .we are 100% americans and we dont need to treated like dirt. store 06611660 at 2610w pershing. buzmandy@sbcglobal.net
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Review
#857777 Review #857777 is a subjective opinion of poster.
Product
Wendys Bacon Mozzarella Burger
Cons
  • Employees and the food was bad
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund