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Wendys in Jacksonville, Florida - Long time Customer

I have been a long time customer of Wendy's's since 1975, in Harrisburg, Pa. when Dave, yes Dave came to my school to introduce the Company. I have enjoyed the service and much more the Food. My sister worked for Wendy's for 9 years. I am so disappointed in the service and food here in Florida. The Jacksonville, fl Stores are independent and this shows. I have had several incidents with the Store on Normandy Blvd. I bought A Salad, that was already brown inside when I opened it. My Chilli was warm , not Hot as I usually have it. My daughter's chicken sandwich was cooked last Month & served this Month, too hard to ***. This is just unacceptable, and destroys my so loved opinion about the Company. Filled a complaint and still waiting for a response. This happened Saturday August 13th
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Review
#902123 Review #902123 is a subjective opinion of poster.
Product
Wendys Asiago Ranch Chicken Club Sandwich
Reason of review
Bad quality

Wendys Cashier Review from Jacksonville, Florida

Was at rhe wendys on norwood yesterday around 1:00 pm and while i was in the dining area to place my order the cashier started crusing very loud so by the time i got to place my order i was able to ser who she was talking to and it was a Managet a then she started again telling him she didnt give A F about the jod, this was very uncomfortabe and rude behavior!!! The dining area was very crowed at the time we all were looking in disbelif og the employees actions
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Review
#863242 Review #863242 is a subjective opinion of poster.
Service
Wendys Cashier
Reason of review
Poor customer service

Wendys in Jacksonville, Florida - Raw Meat

I went to redeem my order for a previous that was missing half a Tub of Fries...this was to rectify my loss. Well, the order was worst than the previous order...This time the Burger was Raw. And Idi not notice this until I had eaten halfway through the Burger...So I took pics of the Raw meat and made a complaint. The Manager has called to replace that order, I think it is time for legal insertion on the matter because it will keep on happening and they will keep on giving away a free order. This is ***. When I start to get so many replacements for messed up orders it can become boring and just a repeat of nothing.. Wendys needs to understand that the right employees will make a better staff to present their food in a great and respectful way. I will no longer keep taking a free order to replace the last because that is what they expect me to do. Instead I will be in contact with an Attorney.
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Review
#834028 Review #834028 is a subjective opinion of poster.
Product
Wendys Burger
Reason of review
Bad quality
1.3
Details
Wendy's, 753 Park Ave, Orange Park, FL 904-264-0986, store #00001778, host: Amanda, order type PUW, 8-31-15, 10:50pm, ticket# 3297, $18.07. Ordered # 2 only cheese....got everything. I asked cashier twiced to repeat order so I ordered correctly. This was for my...
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3 comments
Anonymous
#1042279

No one from store or corp office has contacted me.

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Review
#692446 Review #692446 is a subjective opinion of poster.
Service
Wendys Cashier
Reason of review
Bad quality

Wendys in Jacksonville, Florida - Terrible Wendy's resturant experience

1.0
Details
My visit at the Wendy's restaurant, 7211 Normandy Blvd, Jacksonville, FL phone # 904-378-1290, Aug 20,2015 around 4pm, was terrible. Our order was wrong, not once, but three times. All I wanted was the original chicken sandwich. My husband order the double burger with plain (an order that is usually wrong.) My chicken came out and was sitting too long on their side. Sent it back and got a fresh one about 12 minutes later that had mayo smashed all over it. I found out mine alone own was $4.95. With the two orders it was over $15. I will not go back. This store was nasty, dirty tables (no one in store but 4 people), order after order wrong. I can tell more items go in the trash than are being sold. Shame.
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Review
#686882 Review #686882 is a subjective opinion of poster.
Product
Wendys Sandwich
Cons
  • Dirty store
  • Order wrong
  • Dirty tables
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund

Wendys - 1175 Dunn ave Jacksonville Florida is the worse!

We were traveling back to fl from a vacation in nc. We stopped at Wendy's at 1175 Dunn ave Jacksonville Florida. Ordered chili the counter clerk said sorry they made it wrong it is terrible so we aren't selling it ok it's 44 degrees seriously. Then I tried to order a apple pecan salad again she said sorry don't have pecans we haven't ordered them in a while then we tried to order a burger with bacon you guessed it no bacon why are they even open?? The trash cans full and no soapin bathroom so once again we told the only girl at the counter she said there's soap but it's broken it hasn't worked in a long time ?? Where do they wash their hands when they use the rest room??? Scary ask for the manager and he or she not sure never had time to talk to us and there were only three customers ????? What type of franchise is this . Probably will never try Wendy's again Sincerely Susan Boyle Zone VP Sweet Miniatures 36 columbine trl Debary,Florida 32713
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1 comment
Anonymous
#948884

Being you posted all your information as to how you can be reached on a public complaint site, I hope you get a lot of weird mail. This isn't Wendy's site.

All restaurants have a sink in the back which more than likely is where the employees wash there hands.

They could also be using hand sanitizer. Any restaurant can run out of certain items, depending on the kind of rush they had on certain items during the day.

Review
#598194 Review #598194 is a subjective opinion of poster.
Product
Wendys Burger
Cons
  • All around very bad
  • Poor food quality
  • No management reply
Reason of review
Poor customer service
Loss
$13
Preferred solution
Let the company propose a solution

Staff Review

Wendys carrollton ga, i am tired of arguing with the brainless blue gums yal have working when i clearly state my order. They are just so dumb they cant comprehend what i say.
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Review
#589475 Review #589475 is a subjective opinion of poster.
Reason of review
Poor customer service

Wendys in Jacksonville, Florida - Worst wendy's ever!!

I have had enough. I will never go back to my local wendy's at the corner of A1A and Mayport road. It is horrible. The food is horrible, the customer service is horrible, they are rude, and talk about cutomers in front of other customers. Since I moved to this area in july I go to that wendy's at least a few time every couple of weeks and they have never got my order right. I usually go through the drive thru cause I have little ones and I don't always want to get them all out of the car, so everytime I go there I end up going back in the store to get them to fix my order. Horrible!!!
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4 comments
Anonymous
#746666

Everyone makes mistakes, even you, just look at all the spelling and grammar mistakes you have made.

Anonymous
#918389
@mistakes

It is a Internet post not a grammar quiz. Lighten up. Were you not able to understand the post?

LTCC
#746664

you must be a little on the slow side (as in the little bus)...cause you kept going back...and back.....and back....lol

Anonymous
#746648

If you checked your order before leaving the site, you wouldn't have to make another trip. Wouldn't it be easier to unload your kids and take them into the restaurant than to load them in the car to go, then unload them at home, then load them up again to go back to Wendy's, then when you get home unload the kids again?

Wouldn't it be healthier to feed your kids home prepared food, instead of fast food a few times every couple weeks. Fast food should be given as a special treat, maybe once a month if that often.

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Review
#459449 Review #459449 is a subjective opinion of poster.
I"m a person on the outside looking in I was at a restaurant on Dunn's ave call Wendy's in Jacksonville,Fla; when I notice the restaurant GM manger was talking to one of her employee the wrong way this employee that the manger was having words show pride in...
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1 comment
bacardi
#455918

:( Let the owner know)

Review
#307796 Review #307796 is a subjective opinion of poster.

Contact Wendys Customer Service

Mailing Address:
The Wendy's Company
1 Dave Thomas Blvd
Dublin, Ohio 43017-5452
United States
Phone:
(888) 624-8140
All Wendys Contacts

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