At least at the Wendy's locations I have visited in Western Washington State, they always possess two cash registers up front. However, in my experience, it is incredibly rare that they open the second one no matter how busy they become.
Why? I've seen this trend in multiple counties from Port Angeles to Olympia to Silverdale...everywhere. If it is a matter of not having enough employees trained on the register, then why bother installing the thing? It is very frustrating when a customer waits in a very long and slow line while one cashier rings everyone up.
It deters customers from visiting this "fast" food restaurant when they cannot get in and out quickly. Does anyone know why they are so resistant to opening a second register when the line is long?
When I worked retail, we would call to the back and a manager or freight worker would help with the second register when we did not have enough cashiers to cover. They focused on cross-training for such instances.
Are Wendy's managers unable to fill in at the register when it gets busy?
Are they just too lazy to close two registers at the end of the night? What is the deal and why does it seem to be the case at EVERY Wendy's in the region?
Product or Service Mentioned: Wendys Manager.