Contact Wendys Customer Service
Wendys Phone Numbers and Emails
Toll-Free Number:
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(888) 624-8140TEXT OR CALL
General Info:
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(800) 352-5267
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(916) 445-1254
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(800) 952-5210
Wendys Emails:
How to Contact Wendys?
Most Popular Number:
| Total calls: 4 085 | Issues resolved: 56 | Last call: May 10, 2025 |
Wendys Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wendys Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wendys is 8886248140. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Wendys may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wendys Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wendys is 8886248140. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Wendys may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Wendys mainly because of product/ service, staff and employment.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel neutral after talking to customer service representatives.
The best email to contact Wendys is customercare@wendys.com. 38% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Wendys Website:
Wendys Help Center:
Corporate Office Address:
Fax:
How Good is Wendys's Customer Service?
Summary of Wendys Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wendys?
Product/ Service Question:
- Complaint and suggestion
- “Missing food and they said y'all are responsible”
- “Complaint”
Staff Question:
- “Poor service /”
- “Rude manager”
- “Very rude order is always wrong & a delay I have spent @ lease $60 in the last month there”
Employment Question:
- “W2”
- “401k”
- “Need a duplicate w2”
Shipping and Delivery Question:
- “Missing items in order and hair in burger”
- “A $3.00 Bacon jr..cost me $10.05 and all i asked for was no mustard and extra bacon. What i got was a COLD SANDWICH, 1/4 SIZED PIECE OF LETTUCE AND 4 1/2 PIECES OF BACON. MY TOMATO LOOKS AS IF ITS BEEN SHREDDED NOT SLICED AND I GOT ONE PICKLE!!!”
- Wrong order
Request for Information Question:
- “Wendy in irwin pa they did my order wrong.any the girl would not take my money she said I have to gave credit card she was not nice not happy try call then ring ring”
- “Me and my partner who is pregnant and are 9 month old baby was in your Brighton store wen an explosion happened so need someone from head office to contact me before I go to my solicitors”
- “Lots of reasons about my order today”
Payments and Charges Question:
- “Deposit”
- “The kiosk machine took my money”
- “Not paid”
Refund Question:
- “Want refund now”
- “I want a refund for my doordash order from last night it was cold there was no drink in one order the drink when we picked it up at they left it at the door fell in the floor there was no condiments no receipt and when I called my doordasher she hung”
- “To get my money back”
Website/ Application Question:
- “They gave me the wrong store on the app and I just wasted a half hour of my damm life in the Wendy's I was at and ordered from my phone in. The other Wendy's is miles away! This is ***”
- “App”
- “The app did not give me what I was supposed to get”
Account Question:
- “Building was locked during lunch”
- “Rewards”
- “My rewards points are gone”
Cards Question:
- “Can't load gift card onto app”
- “If I could use a health card that is paper copy health that I can renew on line and validated here in Las Vegas Nevada or it has to be a physical hard card copy of a health card”
- “Because someone stole my phone and my bank card When is the link to log off my car at home and over different message”
Activation/ Cancellation Question:
- “I need cancel my order im waiting 1 hour”
- “Cancel order”
- “Cancelling order online”
Return/ Replace Question:
- “Replace Wendy by husband Roland”
- “Racial issue @ restaurant in Charleston; waiting for return call x8 days; no help w customer service”
- “For my order to be replaced”
Other Question:
- “Okk”
- Employee closed down wendys and nothing was wrong
- A problem at a local store
Compare Wendys Customer Service To
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