Wendys Phone Numbers and Emails

Toll-Free Number:

  • (888) 624-8140
    TEXT OR CALL

Send Message

General Info:

  • (800) 352-5267
  • (916) 445-1254
  • (800) 952-5210

Legal:

  • (512) 322-5200

Sales/ Reservations:

  • (320) 251-0600
    10 US-10, St Cloud, MN 56304, USA
  • (508) 821-2015
    1028 US-44, Raynham, MA 02767, USA
  • (859) 744-7711
    105 Hospital Dr, Winchester, KY 40391, USA
  • (802) 872-9099
    110 Pearl St, Essex Junction, VT 05452, USA
  • (215) 627-4648
    1101 Walnut St, Philadelphia, PA 19107, USA
  • (619) 291-9815
    1111 Camino del Rio S, San Diego, CA 92108, USA
  • (435) 628-5830
    120 1000 E, St. George, UT 84770, USA
  • (731) 584-3000
    120 US-641, Camden, TN 38320, USA
  • (562) 868-8633
    12138 East Imperial Hwy, Norwalk, CA 90650, USA
  • (810) 760-0034
    1230 E Bristol Rd, Burton, MI 48529, USA
  • (323) 663-7387
    1305 N Vermont Ave, Los Angeles, CA 90027, USA
  • (813) 677-1363
    13119 US-301, Riverview, FL 33578, USA
  • (503) 657-9165
    1335 S Molalla Ave, Oregon City, OR 97045, USA
  • (402) 498-8998
    13430 W Maple Rd, Omaha, NE 68164, USA
  • (813) 977-1732
    13712 Bruce B Downs Blvd, Tampa, FL 33613, USA
  • (209) 383-9130
    1400 Martin Luther King Jr Way, Merced, CA 95340, USA
  • (540) 344-0599
    1419 Williamson Rd NE, Roanoke, VA 24012, USA
  • (701) 772-6536
    1503 S Washington St, Grand Forks, ND 58201, USA
  • (239) 482-6999
    15300 McGregor Blvd, Fort Myers, FL 33908, USA
  • (937) 644-2929
    15701 US-36, Marysville, OH 43040, USA
  • (410) 850-0694
    1589 W Nursery Rd, Linthicum Heights, MD 21090, USA
  • (702) 382-2995
    1725 W Charleston Blvd, Las Vegas, NV 89102, USA
  • (828) 325-0000
    1743 US-70, Hickory, NC 28602, USA
  • (805) 488-3136
    175 N Ventura Rd, Port Hueneme, CA 93041, USA
  • (435) 586-2238
    185 N 1225 W, Cedar City, UT 84720, USA
  • (510) 553-1260
    189 98th Ave, Oakland, CA 94603, USA
  • (909) 390-1180
    1890 E G St, Ontario, CA 91764, USA
  • (407) 843-4628
    1919 S Orange Ave, Orlando, FL 32806, USA
  • (609) 324-1404
    2008 US-206, Bordentown, NJ 08505, USA
  • (906) 228-3663
    2025 US-41, Marquette, MI 49855, USA
  • (765) 567-0114
    2029 Northgate Dr, West Lafayette, IN 47906, USA
  • (863) 314-9074
    2100 US-27, Sebring, FL 33870, USA
  • (843) 784-3626
    211 US-17, Hardeeville, SC 29927, USA
  • (562) 597-2822
    2201 N Bellflower Blvd, Long Beach, CA 90815, USA
  • (985) 543-0782
    2201 US-190, Hammond, LA 70401, USA
  • (772) 468-0087
    2309 S US Highway 1, Fort Pierce, FL 34982, USA
  • (269) 278-7105
    233 N US-131, Three Rivers, MI 49093, USA
  • (804) 448-2172
    23890 Rogers Clark Blvd, Ruther Glen, VA 22546, USA
  • (765) 743-5885
    252 E State St, West Lafayette, IN 47906, USA
  • (435) 259-2595
    260 N Main St, Moab, UT 84532, USA
  • (908) 964-9041
    2657 US-22, Union, NJ 07083, USA
  • (507) 282-3821
    2986 US Hwy 63, Rochester, MN 55904, USA
  • (719) 775-2505
    300 E Main St, Limon, CO 80828, USA
  • (435) 644-3707
    301 S Fairway Dr, Kanab, UT 84741, USA
  • (386) 755-3930
    3081 W US Hwy 90, Lake City, FL 32055, USA
  • (716) 743-0592
    3180 Niagara Falls Blvd, Amherst, NY 14228, USA
  • (920) 968-5433
    3300 S Oneida St, Appleton, WI 54915, USA
  • (305) 296-0324
    3336 N Roosevelt Blvd, Key West, FL 33040, USA
  • (908) 879-8867
    35 US-206, Chester, NJ 07930, USA
  • (510) 744-6919
    35229 Newark Blvd, Newark, CA 94560, USA
  • (863) 419-7401
    35645 US-27, Haines City, FL 33844, USA
  • (859) 442-9500
    3708 Alexandria Pike, Cold Spring, KY 41076, USA
  • (702) 736-8615
    3785 S Las Vegas Blvd Suite 207, Las Vegas, NV 89109, USA
  • (732) 940-2112
    3800 US Highway 1, Monmouth Junction, NJ 08852, USA
  • (321) 727-1202
    39RH+82 Melbourne, Florida, USA
  • (201) 229-1619
    420 US-46, South Hackensack, NJ 07606, USA
  • (810) 630-1245
    4220 Elms Rd, Swartz Creek, MI 48473, USA
  • (785) 238-0235
    440 W 6th St, Junction City, KS 66441, USA
  • (863) 424-0203
    44304 US-27, Davenport, FL 33897, USA
  • (561) 626-3844
    4435 Northlake Blvd, Palm Beach Gardens, FL 33410, USA
  • (928) 522-0079
    4507 US-89, Flagstaff, AZ 86004, USA
  • (412) 422-0208
    4524 Browns Hill Rd, Pittsburgh, PA 15217, USA
  • (912) 756-2727
    4545 US-17, Richmond Hill, GA 31324, USA
  • (949) 645-0584
    468 E 17th St, Costa Mesa, CA 92627, USA
  • (858) 560-8754
    4770 Convoy St, San Diego, CA 92111, USA
  • (954) 971-8913
    499 FL-7, Margate, FL 33063, USA
  • (407) 831-1125
    500 S US Hwy 17 92, Longwood, FL 32750, USA
  • (307) 733-5636
    525 W Broadway, Jackson, WY 83001, USA
  • (973) 785-9815
    530 US-46, Wayne, NJ 07470, USA
  • (520) 586-2388
    531 W 4th St, Benson, AZ 85602, USA
  • (206) 783-3575
    5315 15th Ave NW, Seattle, WA 98107, USA
  • (803) 782-5022
    5340 Forest Dr, Columbia, SC 29206, USA
  • (407) 370-0806
    5503 Major Blvd, Orlando, FL 32819, USA
  • (316) 269-9199
    555 S Broadway St, Wichita, KS 67202, USA
  • (252) 444-2050
    557 US-70 W, Havelock, NC 28532, USA
  • (205) 985-4443
    579 Cahaba Valley Rd, Pelham, AL 35124, USA
  • (719) 573-8695
    5810 Palmer Park Blvd, Colorado Springs, CO 80915, USA
  • (716) 297-6088
    6020 Porter Rd, Niagara Falls, NY 14304, USA
  • (407) 787-3577
    6141 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747, USA
  • (724) 461-7325
    6595 US-22, Delmont, PA 15626, USA
  • (386) 792-1080
    6723 US Hwy, US-129, Jasper, FL 32052, USA
  • (714) 776-5512
    680 N Euclid St, Anaheim, CA 92801, USA
  • (305) 541-2197
    697 NW 37th Ave, Miami, FL 33125, USA
  • (650) 594-0400
    698 Ralston Ave, Belmont, CA 94002, USA
  • (732) 572-0115
    712 US-1, Edison, NJ 08817, USA
  • (919) 266-0917
    7132 US Highway 64E, Knightdale, NC 27545, USA
  • (419) 289-0234
    741 US-250 E, Ashland, OH 44805, USA
  • (719) 495-6864
    7525 McLaughlin Rd, Peyton, CO 80831, USA
  • (317) 888-7529
    7802 US-31, Indianapolis, IN 46227, USA
  • (662) 284-0812
    801 US-72, Corinth, MS 38834, USA
  • (803) 254-8829
    804 Assembly St, Columbia, SC 29201, USA
  • (719) 598-8805
    8080 N Academy Blvd, Colorado Springs, CO 80920, USA
  • (843) 717-2238
    810 US-17, Yemassee, SC 29945, USA
  • (360) 425-0050
    822 Washington Way, Longview, WA 98632, USA
  • (435) 623-7203
    830 E 100 N, Nephi, UT 84648, USA
  • (619) 297-1984
    8310 Rio San Diego Dr, San Diego, CA 92108, USA
  • (760) 956-1087
    8701 US-395, Hesperia, CA 92344, USA
  • (260) 436-9881
    8909 US-24 W, Fort Wayne, IN 46804, USA
  • (928) 718-0911
    920 W Beale St, Kingman, AZ 86401, USA
  • (208) 233-8383
    929 Yellowstone Ave, Pocatello, ID 83201, USA
  • (843) 249-6211
    95 Hwy 17 S, North Myrtle Beach, SC 29582, USA
  • (407) 237-6297
    950 S Orange Blossom Trail, Orlando, FL 32805, USA
  • (915) 755-7223
    9516 Dyer St, El Paso, TX 79924, USA
  • (801) 221-4688
    997 N State St, Orem, UT 84057, USA
  • (650) 821-8218
    International Airport, San Francisco, CA 94128, USA
  • (516) 488-6423
    P85C+5M Franklin Square, Hempstead, NY, USA
  • (561) 687-8830
    PWF9+8Q West Palm Beach, Florida, USA
  • (260) 833-6156

Wendys Emails:

Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Report Fraud
Technical Support
dmca@pirkeybarber.com
DMCA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

Wendys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Wendys Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call Wendys is 8886248140. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 53% of customers reported contacting a real person successfully.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Wendys may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Wendys?

Most Popular Number:

(888) 624-8140
TEXT OR CALL
Total calls: 3 925 Issues resolved: 55 Last call: May 26, 2024

If you want your complaint to reach the company, use this Wendy's corporate office complaints contact: 1-614-764-3100. You can also get support and information via this number.
To get help or receive answers, call this Wendy's customer service phone number:1-888-624-8140. The main goal of this support number is to solve your issues, take note of your comments and help with your concerns.
If you still need to contact the corporate office, you may write to their mail: Wendy’s Corporate Headquarters, 1 Dave Thomas Blvd., Dublin, OH, 43017.

Wendy's customer service hours may vary depending on the location. To make sure you can contact the support team, plan your calls for regular working hours from 9 am to 5 pm. The time should correspond to the location you want to reach.
You can email Wendy's customer service anytime by filling out the form at customer-care.wendys.com. Send a message via social media if the issue is not urgent. If you have their app installed, try to contact the support team through it.

If you want to leave a complaint or have other inquiries, you can fill out Wendy's customer complaints at their website. Click the Contact Us button in the bottom left corner of the main page or use the form at customer-care.wendys.com. You can get to the online form by typing your question into the field in the middle of the page. Along with suggested answers, you will find a Contact Customer Care button. Fill out the questionnaire by entering the required information. Share the details of your complaint in the field below. It will reach Wendy's email, and after investigating the details, you will receive a response.

PissedConsumer Club

Contact Information

Wendys Website:

Wendys Help Center:

Corporate Office Address:

The Wendy's Company
1 Dave Thomas Blvd
Dublin, Ohio 43017-5452
United States

Fax:

+1 (614) 764-3330

Wendys Customer Service Reviews

1.5 / 5
Poor
Guest-5791105
You requested the review
stars-rating stars-rating stars-rating stars-rating stars-rating
2.5

I explained to your customer service representative exactly what happened! He was great listened to me, actually agreed with me and told me there would be an investigation and a follow up.

I have received no follow up or feedback so I guess nothing was done. Wendys offered me nothing which I guess is normal for Wendys.

Wendys prices are high and your app is atrocious not easy to use and the restaurants dont even ask if you want to use it. At least when you pull up to a McDonalds drive thru they ask will you be using the app today and may I have your code!

Read full review
lorimac m
Difficulty contacting CS!
stars-rating stars-rating stars-rating stars-rating stars-rating
2.6

I called Wendy's customer service three times today at around 4:45pm regarding a very bad experience with allegedly a "manager" at one location. They answered but then HUNG UP ON ME ALL THREE TIMES!
The mgr at Store #11588, Vanessa, is a TERRIBLE person to have represent a company!

She argues when she is WRONG, swears at customers, and never apologizes ... she makes the employees call and apologize!

Read full review
Kaye B Pge
Complaint/restaurant
stars-rating stars-rating stars-rating stars-rating stars-rating
2.3

Canon City Wendy's has bathrooms with a locked code due to homeless, but they deny customers access by making them wait in line, and then wait while they help other customers to physically let them in. They will not give out the code, even to paying customers, and when it was requested, the staff and manager were both quite rude.

Read full review
Jesse M Vuj
Complaint
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Sir/Ma'am: Good evening. I called your Customer Care# 888-624-**** but was placed on long hold.

Instead, please accept this email. This is my first time contacting Customer Care for any food franchise. But I must inform you have an extremely poor encounter that I had this evening at my local Wendy's at 987 Beards Hill Road, Aberdeen MD, #00004629. I placed an order with the shift supervisor, who was at the register.

I ordered two crispy chicken sandwichs, and two vanilla frosties (using the 2024 key chain tokens). I paid the bill. I was not shown the receipt or asked if I wanted it. I found the paper on the register.

Upon examination, it rang up for $9.93. It should have rang up for $2.79 x 2 (plus tax). The cashier made errors in ringing up two JBC sandwiches and also charging me for two small/junior frosties. When I told her of the mistake, she accused me of ordering the bacon hamburgers and not the chicken sandwiches.

I informed her that I come in every 1-2 weeks and always place the same order and would never have ordered any sandwich with bacon, as I don't eat bacon. It escalated by her voice getting louder and taking on an insulting tone, and involving two other employees and a customer behind me in line. She called the general manager and she came up with the same contrived story that I was at fault. All that I wanted was two crispy chicken sandwiches and two free small/junior frosties.

She was unwilling to remove the charge for one of the frosties telling me it would throw off her register balance and that I was wrong. I informed her that this was no way to treat a customer, especially a regular customer. I asked for a refund in full and left without a food order. I understand that everyone can have a bad day but it should not have escalated nor should she have been insulting.

It started off friendly where she said that her ankles hurt and she had no opportunity to sit during her shift and that she was 20 weeks pregnant. I congratulated her and placed my order. All was OK until I saw the erroneous order that she was either unwilling or didn't know how to correct. She told me that the errors were mine, she didn't own up to the mistake or take the effort to allow reason to prevail.

This evening's experience was my first and only poor experience at any Wendy's, including this one. I suggest that the staff become reacquainted with customer relations. I am most disappointed. I hope that you take this opportunity to further investigate and take any necessary corrective action.

I don't have the order# as she kept the order receipt and gave me the refund receipt.

The transaction however was at 5pm on 3/6/2024. Thank you.

Read full review

How Good is Wendys's Customer Service?

Zella Rva
Zella Rva
Feels Disappointed | May 20, 2024

I had to wait over 16 minutes with only 3 cars in front of me in order to get my order taken. They were taking one car's order at a time. Giving that order to a customer then taking the next order I was on a lunch break. I did not really have 20 minutes to spend in a drive to Line. I'm a frequent visitor of this store but the last few days I have gone there. The service has not been where it should be considered started going to. A competitor

Read full quote
Zyasia Mwq
Zyasia Mwq
Feels Disappointed | Apr 30, 2024

It was terrible I order food that was not make right and the fries were cold dry up like they had no life in them I ask for my money back and they said I would have to call corporate that they store can’t do refunds I’m pissed kids didn’t eat that night I ask for corporate numbers they said they didn’t know it and they tell people to look up on line I’m trying I’m kissed they have the food and my money I need and want my money back asap this is so unprofessional

Read full quote
Nadean Wxg
Nadean Wxg
Feels Disappointed | Apr 14, 2024

Not the best at all

Read full quote
Tywon Mja
Tywon Mja
Feels Disappointed | Apr 14, 2024

Not too good

Read full quote
Kelin Qtr
Kelin Qtr
Feels Disappointed | Apr 11, 2024

Didn’t reallly sound concerned.

Read full quote
Delpha Zrf
Delpha Zrf
Feels Satisfied | Apr 09, 2024

My issue was resolved quickly and efficiently.

Read full quote

Summary of Wendys Customer Service Calls

4.7K TOTAL
CALLS
02:06 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wendys?

Staff Question:

  • “Bad service at window”
  • “Poor service”
  • “Horrible service”

Product/ Service Question:

  • “Issue with food”
  • “Meat patty was raw messed up order wouldn't fix”
  • “WENDYS SERVED ME AN RAW CHICKEN SANDWICH”

Employment Question:

  • “W-2”
  • “I need my check stubs”
  • “I can’t find my w2”

Shipping and Delivery Question:

  • “Haven't received my pay check”
  • “I didn't get all of my order”
  • “I can't get an answer at wapakoneta restaurant drive Thur didn't give me my card back”

Request for Information Question:

  • “About my today order”
  • “Going there to eat asked how to get on the app the girl said I don't know nothing I'm just a cashier”
  • “Find out my balance on my card.I'm a senior citizen and i'm not that savvy with the internet”

Payments and Charges Question:

  • “Missing money”
  • “Unapproved charges”
  • “Double charged”

Refund Question:

  • “My refund”
  • “Refund”
  • “Wendy got my money and owe me a refund the store said the manger was getting married and I would have to call corporate”

Website/ Application Question:

  • “Complaint/website”
  • “App issues”
  • “Application”

Cards Question:

  • “Because someone stole my phone and my bank card When is the link to log off my car at home and over different message”
  • “Gift card issues”
  • “Dog chewed gift card”

Account Question:

  • “Forgot my spicy chicken sandwich and fries”
  • “Having trouble logging on”
  • “Need to reset password”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelling order online”
  • “I need cancel my order im waiting 1 hour”

Return/ Replace Question:

  • “For my order to be replaced”
  • “I returned dream cycal I didn't like it. I asked for a hamburger I would pay what ever extra costs. They refused to sale me anything. I explained that I didn't drink half after it melted down and the whip it left half cup liquid.”
  • “They taking cash and saying there's no change and keeping the coins”

Other Question:

  • “Complaints about store”
  • “Complant”
  • “Customer complaint bad experience”

About

Summary

Wendy’s is a large chain of fast food restaurants. It was founded by Dave Thomas in November 1969. Its headquarters is based in Dublin, Ohio, United States. Wendy’s is owned by The Wendy’s Company. Wendy’s menu consists primarily of cheeseburgers, chicken, fresh-made salads, fries, and frosty. The restaurant offers a wide selection of beverages. Kids menu is also available. The company owns more than 300 locations. About 6500 are franchised in 30 countries worldwide. Wendy’s offers a number of gift cards. There is My Wendy’s application for mobile devices with Android and Apple operating systems. The slogan of the company is as follows: "Now that’s better".

Wendys reviews and complaints

Wendys is ranked 75 out of 447 in Fast Food category

Area Served

USA

Payment Methods

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