Wendys
Reviews and Complaints
Inedible food
User's recommendation: Too many other places to go to
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Verified Reviewer | Columbus, OhioTerrible customer service and employee tacky uniform
I came today to use a coupon but it expired. No problem, i still wanted breakfast...
The staff here this morning is so annoying, i almost requested a refund but we waited 20 minutes for our food. You can check the cameras. Unprofessional, look like the rolled out of bed and came to work. Manager pants hanging dow past gos but with a belt on...
tighten the belt, we came for food not dirty boxer but shots. Took forever to get my food and if you ask for assistance the arguing in front of you of who dont want to. I probably would have received faster service in the damn drive through. They assisted 5 people who were after me because the drive thru was empty when i got in...
no coming back for breakfast. I should have went to Chick-fil-A. Who still still has Christmas decor in the lobby in March.
Wendy's use to be my first pick but the past year I am done. I would add a receipt but was not given nor offered.
User's recommendation: Go to Chick-fil-A were the customer service is always consistent.
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Verified Reviewer | Penn Hills, PennsylvaniaTheir lack of everything.. including the health reasons it needs shut down
Preferred solution: People to know that this is not ok
User's recommendation: Stay away!!
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Verified Reviewer | Columbia, TennesseeOut if everything
Tonight I had done a mobile order to Wendy's I ordered a big double stack Dave a triple stack Dave and a regular Dave single Dave when we got there they said that they were out of the big meats they were out of ice they were out of just about everything it seemed and I asked for a refund and they did give me back some some of my money but they paid it out in cash but when we got our order home the hamburgers that we had gotten one of them was a was a kids meal hamburger with no meat and just cheese with Pickles and then the other two burgers that they gave us were regular the regular hamburgers which was fine but they still didn't get the order quite correct and I was just letting you know and also with one of the meals they were supposed to have been chicken nuggets and they were nowhere to be found I guess they were out of those also we also had ordered a Frosty chocolate Frosty and then another chocolate Frosty and they were out of that also my total purchase was going to be $38 and I ended up with just $10 but they the order was still wrong even with it not being the big sandwiches they still didn't get everything right and I had to ask twice for the refund they really should close the store if they don't have the food because all these kids did not know what to do and it was sort of sad I'm not fussing I just feel that it was very sad thank you
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Verified ReviewerBiometrics and no customer service
Preferred solution: For them to have customer service agents either through chat phone or email that respond a timely manner and to take the requirement of biometrics off the rewards
User's recommendation: Stay away from any company that doesn't care about you
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Verified ReviewerTHEY DIDNT ANSWER THE PHONE TODAY!!!
Preferred solution: DONT institute surge pricing.
User's recommendation: Eat somewhere else!!
Resolved: New pricing structure
- Frostys
Preferred solution: A 20% paycut for ALL executive level staff board members. ALL recouped, scammed funds WILL be distributed to ALL non-managerial store employees. FIRE ALL USELESS EXECUTIVES.
User's recommendation: BOYCOTT THE GREEDY EXECUTIVES! BOYCOTT WENDY'S! BROWN BAG IT!
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Verified ReviewerComplaint
I visited Wendy's located at 6348 Lake Worth Blvd, Lake Worth, TX 76135. Customer service was horrible.
I have never felt so disrespected during a drive thru experience. I requested to speak to a manager and she stated she was the manager. I was then told to pull off or stay at the speaker and look dumb because she was done talking.
I simply attempted to order some kind of burger with a lettuce bun for my daughter she has Celiac. This manager asked if i wanted some kind of box?
i then stated i'm not sure what that is and apparently that pissed her off.
I pulled off after minutes of silence and chose not to enter the restaurant per request of my daughter to avoid conflict and handle my concerns in a more professional manner.
I attempted to call the store later that evening the young lady that answered the phone stated she heard the encounter and confirmed she was in fact the manager and was gone for the day.
I would like a follow up in regards to my encounter at Wendy's. Thank you
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Verified Reviewer | Tuscaloosa, AlabamaOrder made wrong and nobody answers the phone
Complain
Preferred solution: Apology
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Verified Reviewer | Millville, New JerseyThe High St. Vineland NJ location is supposedly closed due to system going off6
It was not customer service. It was management.
All I wanted to know was if I was being considered for the position I applied for or not. The approach that I was given was cowardly and unnecessary.
She disappeared for s couple of minutes then come back to tell me the manager just left and they were getting ready to close the store due to the offline problem.
This story to me was a complete lie as far as I'm concerned because that manager told me to come in to the store this morning. If that position was filled why couldn't she simply tell me instead of making up this ridiculous story.
Employee was very rude when I came in
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Verified Reviewer | Glenolden, PennsylvaniaBad Food
Preferred solution: Full refund
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Verified Reviewer | Dyer, IndianaResolved: Wrong oder, food cold
Preferred solution: Full refund
User's recommendation: Need better train workers in improving service and fix the phone
Refund not applied
Preferred solution: Full refund
User's recommendation: Don’t go
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Do your daughter a favor and choose places that aren’t a huge deal to order for her diet.