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2.5
Details
I walked in with my 6 month baby boy . On 09/01/19 around 3 0 ‘ clock until 4 : 08 . I ordered a peach lemonade . I paid with cash . I went to get a refill then left the restaurant with out my wallet , and by the time I went back to grab it , it was stolen . This exact...
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1 comment
Anonymous
#1766343

Wendy's corporate should compensate you for your loss by giving you $700 junk food credit in their "restaurants", PLUS they should give you $700 in crisp, brand new one hundred dollar bills.

Review
#1644011 Review #1644011 is a subjective opinion of poster.
Service
Wendys Manager
Pros
  • Person that served me
  • Food taisted ok
Cons
  • In store
  • District manager response to my complaint
Reason of review
Stolen wallet with $700.00 in it
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • terrible waiting issues
  • Fast food service
Wendys - Service and Food
As you can see the bun was burnt beyond recognition. The drive thru was filthy, no customer service, in fact the drive thru window worker never turned around so I could see her name tag. The restaurant is located in Mequon, WI. I have not received a credit and it has...
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4 comments
Anonymous
#1714553

Looks like they gave you "The Burnt Reynolds Special".

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Review
#1550010 Review #1550010 is a subjective opinion of poster.
Service
Wendys Drive-through
Reason of review
Poor customer service
1.6
Details
I'm a Russian-American who has been living in the USA since I was 3 years old and one of my favorite all time foods is a good ole' burger. I've gone to all sorts of fastfood places on multiple occasions and have had little to no complaints about price, food or service...
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Review
#1250680 Review #1250680 is a subjective opinion of poster.
Product
Wendys Baconator Burger
Reason of review
Bad quality

Wendys in Fontana, California - Customer service

2.9
Details
Three times at the Wendy's on Baseline and Cherry in Fontana the person taking the order would get the order wrong and then the manager blamed us for her employee getting the order wrong. The manager stated to her employee "you did nothing wrong sweetie" and then gave me a look that was so inappropriate and immature I couldn't believe it. Today 10/20/17 I was in line and a lady told this same employee who is still working there that the order is wrong. She literally said "Oh" and walked away. She came back took the order again with a terrible attitude. The customer said there is a price difference from the two orders. The employee gave her a dollar. The customer said I believe it's a dollar eighty eight. The employee said what's the difference. The customer asked for the manager and I know that wasn't the manager and he did and said nothing and didn't give her the 88 cents. This is crazy. You need new management and fast. our order, chicken nuggets and fries. How can we order that wrong.
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Review
#1117928 Review #1117928 is a subjective opinion of poster.
Service
Wendys Manager
Pros
  • Food is good
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Short Review on November 01, 2016

How do you run out of bacon. It's Tuesday.
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Review
#947556 Review #947556 is a subjective opinion of poster.

Wendys - Customer Care Review from San Ardo, California

2.1
Details
I ordered food from wendys and they were rude the food was cold as heck. The fountain drink was out of syrup and asked them for a coffee instead the kid james told me he cant do that and told me that you can have water and ice. I call wendys hot line and spoke with them and again they said sorry and they would have the region manger call me. But that didnt happen it only been a week. It appears to me that wendys should not be in the food business. After by experienced i will not ever go back there . The location is rt 33 in chicopee mass. Now i tell everyone i know not to go there or any other wendys.
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Review
#928081 Review #928081 is a subjective opinion of poster.
Service
Wendys Customer Care
Reason of review
Poor customer service

Wendys in Martinez, California - Customer Service and menu

1.9
Details
I frequent the Martinez CA location often and have always been pretty much satisfied except for witnessing some disgruntled customer I have not had that experience until today. I have always always ordered a homestyled chicken wrap and a grilled chicken wrap with fries and a drink. Always Always Always. Today I get some story about not being able to give me a homestyle chicken wrap because he would have to cut the chicken in half and throw the other half away! WHAT???? This was the most ridiculous *** I have ever heard! WTF!! I didn't have time or was in the mood for this insanity! Just say you don't have what I want instead of insulting me! Didn't someone SUE MacDonalds for their coffee being too hot? Serve your *** customers who's giving you the privilege of serving them and paying you with their hard earned money. You may have just lost a loyal customer.
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Review
#928001 Review #928001 is a subjective opinion of poster.
Service
Wendys Customer Care
Cons
  • Response to order request
  • Dirty tables
  • Customer service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Fire That Manager

Wendys - Customer Care Review from San Jose, California

I live in Avon park fl I own a business there we eat at Wendy's every day I went Sunday night waited in line 16 min before I got to window finally got there another ten min then the lady says I'm gonna have to park you I said well since the meals cost the same just give me cheeseburger instead of nuggets for kids meals she said no this is the manager now you do whatever you have to do to make customer happy especially if I'm in there every day spending 30.00 a time she was very verbal cussing at me wouldn't give me her name Abd the other people wouldn't give me her name I'm very upset they need a new manager obviously she does not know how to handle these situations I will never go back unless she is fired or they make it right with me
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Review
#908837 Review #908837 is a subjective opinion of poster.
Service
Wendys Customer Care
Reason of review
Order processing issue

Wendys 4 For 4 Combo Meal Review from Turlock, California

2.9
Details
Wendys 4 For 4 Combo Meal Review from Turlock, California
Took my son to the wendys on Geer Rd. In turlock for lunch. We both got the 4 for $4 and all of the items were cold. So cold thst the cheese was not even melted. The beef pattys were hard and dry. It seemed as if they cooked pattys in advance then threw them together once ordered. My son is 4 and said, mine is cold mama. It was a take out order. Fries and nuggets, cold too. Yuck! Never visiting this place again.
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Review
#867985 Review #867985 is a subjective opinion of poster.
Product
Wendys 4 For 4 Combo Meal
Reason of review
Bad quality

Contact Wendys Customer Service

Mailing Address:
The Wendy's Company
1 Dave Thomas Blvd
Dublin, Ohio 43017-5452
United States
Phone:
(888) 624-8140
All Wendys Contacts

Wendys Products and Services Reviews

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Wendys Potato Review

No baked potatoes at supper time, wrong burger eith ordrt
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Review
#843967 Review #843967 is a subjective opinion of poster.
Product
Wendys Potato
Reason of review
Not as described/ advertised