Wendys
Reviews and Complaints
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Verified ReviewerRemove my email from your email address list
Preferred solution: Apology
Bad food
Preferred solution: Let the company propose a solution
Bad service at window
- Freak show of incompetent employees and managers
- Rude employee and charged me twice for same order
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHorrible Service, staff not wearing a mask to cover nose and mouth
- Customer service sucks
Preferred solution: Full refund
User's recommendation: Do not waste your money. A lesson in customer service
Complaints at store manager 1104 E Fillmore,Colo.Spgs Co 80907
- Freak show of incompetent employees and managers
- Totaly incompitence and rudeness
- Customer service from manager
Preferred solution: Let the company propose a solution
User's recommendation: food is good but don't expect a customer-friendly environment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lower Swatara, PennsylvaniaResolved: Non compliance of mask requirements
Company fixed the issue and I have been provided with apology. I received an email from a company representative apologizing.
I declined any coupons and won't return. I've had more than this one complaint with the establishment and won't give them another chance..
- All i saw was cons
- Non compliance with masks
- Extremely rude
- Service is unacceptable
Preferred solution: Let the company propose a solution
User's recommendation: Don't go there!
Stood in store for hour and your employee got smart
Preferred solution: Full refund
User's recommendation: Don't go yo that wendys
Poor poorer poorest service I have ever received
- Poor service & cold food
Preferred solution: Full refund
User's recommendation: Want fast food don’t go here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hunter Mill, VirginiaREFUSAL TO REFUND PRICE OF DUPLICATE ORDER
Through no fault of my own, I accidentally placed two orders (at the Reston, VA store, #4146) for $6.15 on 2/10/21 on the Wendys App, but only picked up onethe first order, # 16805****. After I realized I had been charged twice, I called Anja, the store manager (at 703-437-****) so only one order would be prepared.
I asked her for an immediate refund of $6.15 for the second order (# 16805****) to my Chase VISA ending in -4873, but she said she could not refund orders placed on the Wendys App. When I got home, I immediately (on 2/10/21) requested a refund via email ('customercare@***.com'), text message (at 888-624-****), and online complaint form (at https://www.wendys.com/contact-us). The only reply I got was an email (from ruhal.amen@***.com) on 2/13/21 from "Ruhal Amen, District Manager, NPC Quality Burger, Baltimore South, 703-898-****." His reply was: "...we cannot give your money back to your card due to it is 3rd party transaction and we do not have any control. So here is the number you need to call ad explain your issue.
Again we cannot process or return your money back. The number is: 888-624-****." I tried calling that # 3 times. Each time, there were 40 to 33 callers ahead of me, and after 20 minutes, that number only decreased by about 3 callers.
THIS IS OBVIOUSLY A SCAM.
ANY REASONABLE PERSON HAS NO TIME TO WAIT TO SPEAK TO A CUSTOMER SERVICE REP, AND I LEFT A TEXT MESSAGE (AS RECOMMENDED IN THE VOICEMAIL GREETING) AT THE PHONE # (888-624-****) I WAS TOLD TO CALL. I INSIST THAT I BE REFUNDED $12.30 FOR BOTH ORDERS PLACED ON 2/10/21.
- Sometimes the combo meals are cheap
- Extremely poor customer service--scammers
Preferred solution: Let the company propose a solution
User's recommendation: DON'T EAT AT WENDY'S
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Germantown, TennesseeGift card
- Cheap
- Not too god
Preferred solution: Full refund
Issue with employees
User's recommendation: Not to go to Wendy's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Suffolk, VirginiaI have a complaint about the food
- Freak show of incompetent employees and managers
Preferred solution: Full refund
User's recommendation: Don't go to wendy's around closing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaRaw burger in drive thru
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irving, TexasExpired food and hair in my food
Preferred solution: Full refund
User's recommendation: Don’t ever go to this store you will not be satisfied
This Wendy's location will not answer the phone to ask the simple question if they have my debit card
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They should ban you from their restaurants. If you want free food go to a soup kitchen.