Latest review first
Rude and unprofessional employee at Wendys
On the date of June 21, 2012 at 11:00pm, my family and I driven to the Wendy's at 3013 Peach Orchard Rd. Augusta Ga. We pulled up to give our order, the employee named Jessica that was at the window. She stated, order when ready, I replied no problem, please give us a few seconds. She stated again order when ready, I replied, will do, still deciding what to order. She stated again in a louder and rude manor, Order When Ready! I replied, we were trying to make the order, no need to be rude. After that, we drove away. As we were leaving the parking lot, the employee Jessica, was seen laughing and pointing at us. To describe her, black female, dark completion, short hair, mid or late 20s, around 5'0 to 5'5.
Wendys - Could I get Sick from Waiting???
Well, it was at the Bethel Park Wendy's and my parent and I were eating a later lunch so we decided to go through drive thru. I order a plain hamburger and apple slices because I wasn't that hungry. We paid and went to the second window and like waited FOREVER. I ONCE WAITED IN DRIVE THRU FOR ABOUT 25 MINUTES. Anyway, I got the food and started eating the apple slices and one of them tasted like raw dirt. I spit it into the bag and didn't bother to eat the rest of them! I got shaky and told my parent that if I got sick that afternoon, I would type a complaint about this to Wendy's, pronto. Also, the burgers there are always GREASY.
Wendys in Richmond, Virginia - Review
Spent $20 on food to get home and discover the chicken sandwich was BURNT, baconator only had catsup and fries were cold, brown and drenched in grease. When I called to complain the employee told me I was telling him... and I quote "My whole *** life story" The level of customer service there is unbelievable! I will never spend my hard earned money there again!
Wendys in West Mifflin, Pennsylvania - Dirty inside of this Wendy's
The Wendy's on Lebanon church road in west Mifflin pa is very dirty. As soon as I stepped inside I was afraid of falling because I was slipping all over the floor filled with grease. Then I was greeted by the cashier who just wanted to be out if there. Here was her greeting. "Inside or out?" Not "welcome to Wendy's. May I take your order?" Just very blunt and not friendly at all. We ate inside which I never do and it was not kept well at all I'm never going there again. Inside or out!!! I had a chicken ceaser wrap. It was terrible. Wendy's has certainly gone down hill at least at that store. Dave would be rolling over in his grave I'm sure.
Wendys in Bloomfield, New Jersey - Soup not of Chili
Wendy's located on 65 Hempstead Turnpke, Hempstead, New York serves up watered down chili that could be soup. This is the only restaurant that has been doing this for the longest time. I am a regular Wendy's customer who loves your chili, i never leave wendys without getting chili, sometimes that's all i visit Wendy's for but this Wendy's on Hempstead Turnpke makes the worst chili, by adding more water than they need to, so much so that it is soup. I have made numerous complaints but they don't seem to care. The only reason I even go in there it's because it's the closest to my home, any other Wendy's anywhere the chili is always good. Somehow this restaurant didn't take lessons on how to prepare the chili correctly, or is it that they are just greedy trying to make an extra buck, regardless of customer dissatisfaction. The Franchise needs to take a look at this restaurant cause it is tarnishing you best product
Very Bad Customer Service Review
Very bad customer service at Wendy's in southfield mi on northwestern and 10 mile road 6/8/2014 approximately at 7 p.m., drive thr Window , I think the females name was crystal , had gotten the order wrong then proceeded to tell me nobody asked me to come to Wendy's, .I asked for money back , loss appetite one lost customer
Wendys in Sterling Heights, Michigan - Two employees were disrespectful.
I entered the restaurant around 8:00 p.m. One of the employee started to laugh out loud and the other young lady she laughed and put her head down. (Cashier) the cashier took the employee order and as the employee was leaving the restaurant, she turned back at me and started to laugh out loud again before leaving the restaurant. Now the cashier said "Oh she not laughing at you, she is laughing at someone else. There was no one else in the restaurant but me. So, I left and I went to Arby's where I was treated with respect. This incident occurred at the Wendy on Van *** and Chicago. I did not get their names but one of the young lady has blonde hair and she was an African American. The other young lady was an African America too.
Wendys in Mashpee, Massachusetts - THE WORST CUSTOMER SERVICE!!!
I went to Wendy's today to pick up a chicken salad nothing special just salad with plan chicken on it for my grandmother. There was a large line in drive through so I went inside. There were only two customers in front of me and so you'd think I wouldn't have to wait very long little did I know the employees don't have a clue what good customer service is. The couple two people in front of me had to repeat their order 3-4 times before the cashier JOE got the order right. Then the customer right is front of me actually worked there and she just wanted a small vanilla frosty, the cashier barely talked to her and really didn't show interest in helping her, she told him how much the frosty cost and that he needed to take her money. Then it comes to my turn, instead of greeting me he turned around and started changing out the coffee, he took his sweet time changing out the coffee then let the people to prepare food know the girl in front of me wanted a small vanilla frosty, then he got the soda for the people who he helped when I first got there... finally he asked me what I wanted and I said I would like a half salad with chicken, I didn't want anything special just plan chicken he then looked at me like I had three heads and said well do you want a Asian chicken salad or a strawberry chicken salad and he named off the other salads. I said no I want a plan salad with plan chicken no sauce then he went through the list of salads again. I finally said you know what I am going to take my business somewhere else because if you can't figure out what a plan salad with plan chicken is you're useless. Then I walked out. I went straight home and called the same store to get the district managers phone number because I wanted to talk to someone in charge of that store who didn't work in that location. The person on the phone refused to give me the phone number and I explained to her I work with customers every day, if a customer asked for the district managers phone number that usually means they are really upset and rather than venting to people who won't do anything about the situation that person wants someone who actually cares. Again she refused to give me the phone number. So I called the Wendy's a few towns over and the man who answered the phone was not sure if he could give me the number but understood that I wanted to speak to higher management so he took my name and phone number and was going to call the district manager and have that person call me. I called the customer care number and let them know what happened and was told someone would call me back. As of yet I am still waiting for phone call... for call from the district manager.
Wendys in Muskegon, Michigan - Bad customer service ever
I went to sherman wendys on sherman blvd for lunch with my 5yrs old n 4 mnth old baby and a worker there wanted to fight me. And then the managment didnt do nothing. They said i the customer wasnt allowed in there anymore. That is the worst place to go ever they will not be getting my service ever again. And managment said there gonna stick by there employees. Wendys is so nasty, and employees dont even now how to cleanor even make the food right. Please dont ever go to wendys it doesnt deserve your money or time.
Wendys in Saint Augustine, Florida - Bad sandwich
About a month ago I went to the local Wendy's in St. Augustine, Florida. It was a Saturday evening and few customers in the restraunt. My order was a Ciabatta meal with a Dr. Pepper, small size. The sandwich was cold, greasy, and tasteless. Good fries and good drink!!! The grease from the sandwich dripped on the box and immediately turned in color into hard drops. I did choke the food down and complained both online and by letter (snail mail) to the corporation. I have heard nothing back from either the manager or the Wendy's corporate office. Jerks!!!!
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