Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Wendys in Burke, Virginia - Forget the Beef, Where's the ER??

1.3
Details
The Burke VA Wendy's sold me a stale pretzel cheeseburger with tomatoes even though I told them I was allergic. When I verified at the drive through window (because my order was ready too quickly to have been prepared without tomatoes on it), the cashier lied to the manager that I said something too late. The Manager handed me back my sandwich after less than 20 seconds, so I asked if this was a remade sandwich and the manager said yes. I knew it wasn't so I said, I hope it is a different sandwich because I have an allergy to tomatoes and if I eat them, I'll have to go to the Emergency Room. The manager looked away guilty and I went home and gave the cheeseburger to my husband as I knew I couldn't eat it. Sure enough, you could see where the tomatoes rested on the lettuce, so they just used the same burger. Worse, the bread was stale like the pretzel bun had been made earlier that morning or the day before. I won't ever frequent this Wendy's again and I'll be very suspicious before visiting any other one. I wrote Wendy's via their online application that promises a 48 hour reply, but it's been over a week and I've heard nothing. It's so sad. Dave Thomas is truly missed and his daughter is clearly dropping the ball by leaving customer service in the hands of management that's incompetent. They may be franchises but they all represent you, the Wendy's brand. I won't risk my health that Wendy's will get a clue, so please don't just sit there while your company turns to ***, DO SOMETHING! Get involved; hire better people; do spot checks and close down the restaurants that are a lawsuit away from ruining Wendy's completely. If you can't uphold the Wendy's brand, then sell the company and let someone who cares run it.
View full review
Review
#552838 Review #552838 is a subjective opinion of poster.
Cons
  • No management reply
  • Poor food quality
  • Health inspector needed
Reason of review
Poor customer service
Loss
$9
Preferred solution
Let the company propose a solution
Tags
  • Pretzel Cheeseburger

Salad Review

Bad salad!!!!. Iceberg with 3 large stems in it, McDonalds is way better with fresh green romaine Will never go back.
View full review
Review
#551306 Review #551306 is a subjective opinion of poster.
Didn't get my last pay check from Wendy's on Piedmont in Atlanta Georgia so can you please contact me at (678)875-3504 my name is Kathryn Chantal Smith
View full review
5 comments
Anonymous
#915015

I haven't received my last paycheck....Palmer Lane and 1431, Austin, TX....

View more comments
Review
#551067 Review #551067 is a subjective opinion of poster.

Wendys in Lake Wales, Florida - Employees would not wait on me and my wife.

I went to the Wendy's on Highway 27, in Lake Wales, Florida and could not get waited on. The white lady in charge kept telling the two girls working the counter, "We have customers to wait on" but they just blew her off. One was talking and flirting with a boy at the counter and the other was trying to understand a lady that apparently could not speak English very well. When they were finished, they both just walked off and left the counter unattended. I waited there for another two or three minutes and then told my wife we were leaving. The entire staff working there, with the exception of the white lady that seemed to be wearing a different work outfit, was black. We left and went to Cypress Gardens Blvd. in Winter Haven, Florida and had a wonderful meal at the Burger King there. I will never return to any Wendy store again. Doc Cobb Winter Haven, FL
View full review
2 comments
Anonymous
#897363

Hey there. Why is it important to put that everyone was black?

KevinRichards
#897366
@Anonymous

To show how lazy and incompetent they are.

View more comments (1)
Review
#550840 Review #550840 is a subjective opinion of poster.

Wendys in Baton Rouge, Louisiana - Old and tired of Bad Service

I went to Wendys on Bluebonnet in Baton Rouge no one at the drive up window. I pulled around to go in to get burgers and chili. I am 60 years old and have bad knees as I was walking to the door I saw the 4 employees sitting at a table in the back laughing and told me as i walked in that I could not park where I parked and i would have to move my truck. This was not a soul in the place are in the parking lot. Well I limped by to my truck and drove next door to Burger king where there was someone at the window and I also noticed they have parking near the door for older people so **** Wendys I will not be going back to that store they can close it as far as I am concerned.
View full review
4 comments
Anonymous
#896734

made u feel good didn't it we have the same problem with uncle win bad service etc so we to go to burger king also and we feel good doing it

Anonymous
#890845

You sound more like a five year old, than a 60 year old. Next time take your parents with you when you go out to eat.

Anonymous
#890931
@anonymous

Go ask your Mother if I am a 5 year old and what's the deal you little *** afraid to put name up.

KevinRichards
#897368
@You Daddy

You are not putting your name up either now are you.

View more comments (3)
Review
#550581 Review #550581 is a subjective opinion of poster.
Cons
  • Smart attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been working in this area for 11 years and visit a "fast food" restaurant 1-2 times a week, WITH OUT fail for the past several visits to this location at this time of day the fries are cool and soggy, and the burger is not even warm enough to start to melt the...
View full review
2 comments
Anonymous
#887502

Are you aware that Wendy's prepares each order of food, as it is ordered. It is never prepared in advance.

Something is wrong with your story, how about telling us the rest of it.

View more comments
Review
#548508 Review #548508 is a subjective opinion of poster.

Wendys - Poor Food Service Review

1.4
Details
Went at 12:45am Ordered two large fries, and one jr burger. Got to the window and after 5 minutes was handed 2 birgers and one fry. Was told she could give me what fries were left because they closed in 5 minutes even though it was 11 ninutes til close. The fries were completley cold. And there was ice in my drink which I asked no ice. I was givin no Honey Mustard as I asked and had to ask again. Worst trip to Wendys i've ever had and the lady at the window was extremly rude for telling me what she had said.
View full review
Review
#547539 Review #547539 is a subjective opinion of poster.

Wendys in Sebring, Florida - Chili

I visit wendy,s for there great chili. What happened? on this date we went to our local wendy's for burgers and chili. What ever you did to the chili is wrong.. it was too, pasty too, tomatoee. I asked the attendant and she replied that the recipe had changed. I don,t like it.If its not broke don't fix it.I don,t know why you need a hundred words to say what's going on at wendy's. may be they need a new chef in their test kitchen. Why on gods green earth would you change somthing that is a proven staple. Bobby Quillen
View full review
Review
#546395 Review #546395 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Wendys - Wendy's Grand Island Nebraska

2.2
Details
I was inline [in store] in Wendy's in Grand Island Ne. the 2 men ahead of me were ordering,, but not moving ahead inline,, so I thought the worthless Female clerk was still waiting on them when she said.."can I take your order",, I said Nothing, she looked at me raised her voice and Said THIS YEAR.. there was no one behind me,,, was RUDE.. when I called to Complain 10/10/14 late evening ANOTHER WORTHLESS Female Clerk, would Not give the address to Complain or her Name,, What more Reason does Anyone need to NEVER EVER go to Wendy's in Grand Island Nebraska,,, ? STAY AWAY
View full review
Review
#545074 Review #545074 is a subjective opinion of poster.
Cons
  • Totaly incompitence and rudeness
Reason of review
Poor customer service
Preferred solution
MANAGERS AVAILABLE in Seconds at Request ALWAYS..
Tags
  • Wendy s

Wendys in Stockton, California - Under cooked food and employee problems

1.0
Details
I myself and numerous customers have had under cooked chicken nuggets and chicken burgers quite a few times on different days a lot people complain and talk bad on the employee's and manager a lot, the store is always dirty. The managers and some workers there do talk bad on each other and others and customers can hear it all clearly, they treat the couple good employs bad and the bad employs good. i do know a few of the employees well, their worried if they say something they'll get fired. I do hear them talk and things they tell me, they're are employ's there that doesn't want to come in cause they want to go bars or parties or their hung over and its fine with the managers but if its one of the few good employees and they have Dr notes and Dentist notes the manager still threaten to fire them 1 episode I did see and hear myself. It honestly doesn't make any sense what goes on there, it makes that Wendy's look very bad. It goes from the manager Chao I don't think its his real name he just tells us to call him that and Lola there's a third but i don't know his name. I hope you guys go over this, go there and see for yourself, there use to be a lot of customers there not as much anymore. If you like to know its the Wendy's on Waterloo Road in Stockton California
View full review
Review
#544188 Review #544188 is a subjective opinion of poster.
Reason of review
poor customer service, bad food and bad employees.