Katrina H Lgy

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Verified Reviewer
| map-marker Grand Rapids, Michigan

To complain about the service

HELLO MY NAME IS KATRINA HAWKINS AND I LIVE IN CADILLAC MICHIGAN , THE CADILLAC MICHIGAN WENDY'S BUILDING REALLY NEEDS TO BE UPDATED, THE SERVICE IS REALLY BAD AND THE EMPLOYEES ARE RUDE AND THE RESTAURANT NEVER CLEANED UP, THE RESTROOMS SMELL LIKE URINE AND *** THE FOOD IS NOT COOKED RIGHT IT IS ALWAYS COLD AND THE FOLLOWING MACHINE DOES NOT GET CLEANED RIGHT, THE WENDY'S EMPLOYEES DO NOT DRESS RIGHT, THE COOK DOES NOT TAKE TIME FOR CLEANLINESS WHEN PREPARING THE FOOD AND THE FOOD IS NOT STORED RIGHT SOMEONE REALLY NEEDS TO COME IN AND CHECK THIS OUT I WILL NOT EAT THERE AGAIN.
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Loss:
$60
Cons:
  • Customer service made me cry
  • Getting raw uncooked bacon put on my bacon burger

Preferred solution: Let the company propose a solution

Tiffany F Qgs

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Verified Buyer
|

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Verified Reviewer
| map-marker Show Low, Arizona

Disgusting employees

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Wendys - Disgusting employees

I was in the Showlow Wendys on January 15 at approximately 5:30 PM in the drive-through. While waiting for my order I witnessed the employee aspen walk up to the sink washing station right next to the ice machine and drive through grab a paper towel turned towards the drive-through window and proceeded to blow her nose in the paper towel standing right next to the open ice machine she then threw the paper towel in the trash went back over to her register in the lobby and proceeded to stay on there for two minutes texting on her phone before she grabbed a customers order and handed them their food all of this done without even washing her hands when I spoke to the manager Brandon about it he shrugged it off off like he was not concerned.

When I pulled around to the front of the store after receiving my order, of which I did not even get my entire order. I saw the young girl out front talking with another coworker I then asked her what her name was and she replied Aspen then told her that she needs to learn to wash her hands and not blow her nose right next to an ice machine while she is on the clock that is disgusting I then proceeded to drive away.

I called the restaurant shortly after to try and let Brandon know that we did not receive our entire order and he proceeded to yell at me and tell me he did not appreciate me cursing at his employees which I never did and then told me I was not welcome back at Wendys after I told him we did not get our entire order he said he did not care I was not welcome back at Wendys I will not curse at his employees and then he hung up on me that is absolutely disgusting behavior on an employee, especially in these times of Covid an absolutely deplorable behavior by a manager. I will be contacting the health department on Monday and filing a formal complaint and also disputing the charge on my credit card since we did not get our entire order

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Loss:
$14

Preferred solution: Full refund of my order, disciplinary action taken against Brandon and aspen

User's recommendation: Go elsewhere!!! The employees here lack common sense, hygiene practices and the management does not care

Anonymous
map-marker Detroit, Michigan

Complant W Virginia Wendys neat the new Cabelas.

Dirty floor (cup spilled and french fries) garbage cans overflowing, no straws, no toilet paper or paper towels in ladies bathroom. I personally saw 4 customers leave because they did not know how to order on computer. I forgot to order a drink (my mistake) went to front and ask if they could add a drink to my order and told me no, and I would have to go back and order one. People waiting to order standing in line outside the door.
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User's recommendation: have a person helping older people to order on computer would help save you a lot of lost business.

SHANTELLE H Wio
map-marker Montgomery, Alabama

Refund for undelivered order paid online

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I ordered online, $30 dollars worth of food. I went the drive thru to pick up my order, and they proceeded to lie and say my order was picked up with door dash.

Which could not be possible because I did not order anything through door dash!!! And also I was in Walmart parking lot when I made the order, sitting in my car which is 2 minutes away, as soon as I hit send I drove to Wendy's. This was at 8:30 at night, when I pulled to the drive thru, the manager on duty said please hold we are currently understaffed, and I held on patiently for five minutes to only be told a lie that my order was picked up. When I explained to her that my order couldn't have been picked up and requested that they make my order or refund me my money.

She, in the rudest voice told me she wasn't taking out no more food to do my order, and I would have to take it up with door dash, how can I take it up with door dash and I never ordered door dash.

At this point I want my money back, not a Wendy's Gift card, not food but my hard earned money. If my order was too large and they were understaffed and closing in an hour and a half why take my money.

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Loss:
$30
Cons:
  • Sorry food

Preferred solution: Full refund

User's recommendation: Don't ordered online

2 comments
Barrett Awc

Your story would be more believable if you did not mistake not getting your way as rude.

Guest
reply icon Replying to comment of Barrett Awc

After paying $30 for some food I never received and lied to, because they didn't want to take my large order was rude asf. After they take your money everything is supposed to go your way...tf!

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Teresa C Ppc
map-marker Birmingham, Alabama

Poor customer service

Young lady at the drive thru very rude and argumentative! Manager was standing listening to this young lady
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Preferred solution: Full refund

Anonymous
map-marker Paramus, New Jersey

Sketchy advertising

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Went today after hearing,seeing and even your website about the $5 Biggie deal only to be told that your app was needed. Never saw or heard that I had to do that. Signage was missleading,if there was anything needed to get the deal! Very disappointed!
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Cons:
  • Alot
Lestat Pws

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Verified Reviewer
| map-marker Dover, Florida

Unsatisfactory service

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They messed up the order. I order a triple bacon cheddar at the drive thru. And I know that is what they put in because I was asked if I wanted a double or a triple. When I got home it was a Chicken sandwich. What the heck! So my son did not eat dinner because it was for him. This has become a frequent occurrence, not just at wendy's. The wrapper said chicken when I looked in the bag but I thought it was the burger in the wrong wrapping. When I get home and he opens it to our surprise it was a chicken sandwich. Not cool.
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User's recommendation: Unwrap what you order from the drive thru before you leave.

Crystal T Mxe

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Verified Reviewer
| map-marker Kuttawa, Kentucky

Totally humiliated

I had went through the drive through and got 4 5.00 biggie deals and a frosty. Nothing was fresh so I called talked to Kevin he stated he was a manager and to bring back the food and hed also give me Frostys for my troubles.

I get to the drive through and he calls me a lier he said he hadnt sold any biggie deals all day. I then showed him the old food and he said oh I thought you said you ordered 5 biggie deals.

Needless to say he gave me no Frostys and he never apologized to me for call me a liar Ive never been so angry for him to accuse me of lying to get free food really. He was a *** poor job of a manager to act the way he did and really he didnt take the time to look through the receipt to see that I had indeed ordered what i said I had.

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Pros:
  • Customer service

Preferred solution: Apology

2 comments
Vaughn W Wgo

Wendy’s sux so bad! The rudest and even goes out of their way. It’s ok they’ll never see my money EVER Again!

Guest

OH the Humanity!!!!

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Jeffrey D Qzp

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Verified Reviewer
| map-marker Camp Verde, Arizona

Paid for a hamburger and never got it

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Updated by user Apr 20, 2022

Manager called after initial review and offered coupons, but even those never came.

Original review Apr 20, 2022
Ordered a hamburger and never got it. Manger just ignored me. I have never been treated like this in any restaurant ever.
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Pros:
  • Once was a good place to eat
Cons:
  • Even this web site sucks

Preferred solution: Let the company propose a solution

User's recommendation: Go to any other restaurant.

Marvin J Ncp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Buffalo, New York

Never received our food even tho it says delivered. Check the whole neighborhood. Dasher kept our food. We ordered on the Wendy’s app

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Wendys - Never received our food even tho it says delivered. Check the whole neighborhood. Dasher...
Laquisha (spelling might be off) was assigned by Wendys to deliver our order. It said delivered at 12:40pm but its no where to be found. Order number is 39735****
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Loss:
$32
Cons:
  • Delivery service sucks

Preferred solution: Full refund

User's recommendation: Pick the food up yourself! Delivery SUCKS

Anonymous
map-marker Charlotte, North Carolina

The business was poor two times I've been there at something with broken I want you to purchase a bottle of water with that filter broken not my fault that the fountain one broke they should offer a f

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Has no creamer for coffee I have to buy a bottle of milk just to get creamer to go in my car for they went, date me some cream in a cup I think he's just bad business
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Resolved
Camilla H Vbc
map-marker Waterford Township, Michigan

Resolved: I need my W-2 form from 2021 . Well I have collected my tool I need 22 w-2s so thank you for your help and support

Updated by user Apr 05, 2022

Because I went to the coordinated production of the company and they make sure I got my checks and they also make sure I have my w-2s everything was resolved.

Original review Apr 05, 2022
I feel like they did not have respect I feel like they didn't have enough control I feel like money was being stoled out of the cashier and hours I feel like people didn't do their job but still got paid I feel like they gave up on me before I was able to show them that I am a hard employee I like to work hard and I make sure I get the job done I do not like to do things twice I have to redo something after I did it the first time. At the store at that time I worked for Wendy's they was very unorganized they have more people to work on shifts that didn't need to be at work and I feel like I got played because it was supposed to be $13 an hour and I was only making 12 so I definitely need to look back on that and find out why wasn't I getting $13 an hour
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Pros:
  • Cleanliness
Cons:
  • Disrespectful manager and employee

Preferred solution: Full refund

User's recommendation: Stay respectful so your food will be hot and good like it should be.

Elyse L Itz

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Verified Reviewer
| map-marker Argyle, Texas

Complaint

I ordered a five piece biggie meal. It comes with a small drink. I got a large drink instead, and was charged for it. When I brought it to their attention, they said that I had already been charged. I am a senior on a fixed income. I can not afford to pay for things that I did not order. I will not be back. I never received a receipt.
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Preferred solution: I am afraid to come there anymore.

User's recommendation: Do not come here.

Terry M Hfb

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Verified Reviewer
| map-marker Cayce, South Carolina

Poor quality of food.

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Wendys - Poor quality of food.
Received food tonight that was very cold like it had just came out of freezer. Biggie Bag with Bacon double stack.
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Loss:
$12
Cons:
  • Not good help from employees

Preferred solution: Full refund

4 comments
Fernando Rvd

Return the food for refund.

Guest
reply icon Replying to comment of Fernando Rvd

They were already closed when I went to return the food. I haven’t been back in that area since then.

Fernando Rvd
reply icon Replying to comment of Guest-2108964

Then return it another time.

Guest
reply icon Replying to comment of Fernando Rvd

It seems this is all that Fernando has to do in life is criticize others for expressing their bad experiences since he has commented on almost every complaint here.

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Taeshaun Mxu

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Verified Reviewer
| map-marker Upper Darby, Pennsylvania

Bad service

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waited in drive thru almost 20 min No response Everyone else was waiting Didn't know if open or not. never had that kind of experience at any fast-food.
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User's recommendation: don't go

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