Wendys
Reviews and Complaints
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Verified ReviewerThey refused to acknowledge that the mistake they made almost killed me
- Almost killed me
Preferred solution: Apology
User's recommendation: Do not eat here. Wendy's does not care about your safety
Messsage
User's recommendation: . Don't lose your . Gift card
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Verified Reviewer | Brookfield, WisconsinComplaint about customer service
I have been visiting Wendys on 6th and North Ave for 2 weeks now. We are a non profit group and we have had excellent service.
On September 20, at approximately 2:00 I tried to place an order with the cashier. She was very rude and kept yelling talk up speak up while other coworkers laughed. I finally order a junior cheeseburger and a value fry which she said came up to $9. I order the same thing everyday so I know the total is $5.30.
I tried to explain to her that she rung up the wrong thing and she told me to go eat somewhere else.
I will never visit the restaurant again. I will be making a public complaint also on google
User's recommendation: Don’t visit Wendy’s on 6th and North Ave
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hopewell, VirginiaDebit card not returned
- Food average
- Customer service
Preferred solution: My belongings and apology refund
Complaint about service
Preferred solution: Change at this wendys
User's recommendation: Don't go to the wendys on hopple Street in Cincinnati Ohio
Order was completely wrong
Didn’t receive correct items and one item didn’t make into my bag
Placed a mobile order, had to wait in a line from 6:15pm until 7:10 at store #0000357* *** Eglin Parkway NE FORT WALTON BEACH, fl 32547.To trying to tell someone I had a mobile order. Parked my car and someone inside motion to me that only the drive-thru was open.
Had to get back in line at 6:30 PM. Called the store @ 6:45 and someone hung up on me. Called back again @ 6:47 to talk to someone, and he said he was in the bathroom and couldn't take people's orders, but he was back now. Finally pulled up at 6:57 to drive-up up it 6:59 was told to pull around at 7:02 a person called sauce.
Gave me the wrong drink, finally given the right drink. Had to wait for my food to be fixed. On my drive home, I realize there were no nuggets in my bag. Had to go all the way back to the store to get them.
I thought asked for my ticket to be printed and person wanted to argue with me about asking for correct drink. I asked him please just give me my nuggets and I had to ask for barbecue sauce also, clearly on the ticket it says for chicken nuggets and barbecue sauce.
Drive through person was trying to justify me asking for the correct drink that he didn't give me my nuggets or my barbecue sauce. I asked for a copy of my receipt.
He finally did give it to me that his supposedly the host had crossed it out so I could not see what his correct name is Very disappointing at the attitude that I receive! All right disappointed in the speed at which I had to wait also to tell them I had a mobile order and to receive my order correctly.
Preferred solution: Full refund
User's recommendation: Some staff rude to customers.
Staff very unprofessional
If you could please give me a call regarding this issue where I came thru the drive thru and was told your combos only come in medium and large after hearing when did this occur because I come to this
- Value
- Dishonest employees
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Roanoke, VirginiaBad customer services
- Slackers
Preferred solution: Fire the manager
User's recommendation: Go somewhere else, anywhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaRest condition and kids who work there
User's recommendation: Dont go there
Employees are denying orders and acting strange.
- Great food
- Horrible service
Preferred solution: A compinsated meal for my wasted time and wasted delivery fee.
User's recommendation: Go to a different location. Night staff SUCKS
Need my money
I went to store 5503, Dallas, Pennsylvania. I go at 9AM before I go to volunteer at the church. For 3 weeks straight i have had to call the location to have the door opened between 9:05 9:10AM.
I went to store 5503, Dallas, Pennsylvania. I go at 9AM before I go to volunteer at the church.
For 3 weeks straight I have had to call the location to have the door opened between 9:05 9:10AM. Others just left, but I stayed. Week one someone came to door within 2 minutes. Week 2 it took about 7 minutes but I waited.
However, when my order was totaled, the amount did not match the price list posted. The assistant manager explained the price on the board was incorrect but honored it for this purchase. Week 3, the actual store manager was there and was very rude. I waited over 15 minutes for the door to open and I was spoken to as if I were a pain and not a paying customer.
I take my grandchildren to that Wendy's at least once a week as a "Grandma outing". I have not been back since.
On the 3rd visit, I just walked out and haven't been back. I have been a regular customer of Wendys for over 35 years
User's recommendation: don't go to the Dallas, PA Wendy's locatio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seaford, New YorkStore complaint
Preferred solution: Apology
User's recommendation: Get a new staff in the Seaford location. Other locations never have an issue. The Seaford location is always an issue.
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Rest location 7749 Turkey Lake Rd. I was there at 5:02 pm.
Dont know what 20038 means. Hope is store num. i try to use their website.
But cant log in the zip code and store location. Even the web don't work right.