Dyrell Fzo
map-marker Wilmington, Delaware

Employee unprofessionalism

I went to pick up a kids meal for my 6 year old daughter. As the window at the drive thru was open my daughter and I heard the employee use very vulgar profanity. I dont need to expose my 6 year old to this. This happens frequently in the west Deptford Wendys on crown point road. Ive never had a good experience with any of the employees hired at this location. A change. Wed to be made and a customer has been lost
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User's recommendation: If you like Wendy’s. Find a different one

Anonymous
map-marker Charlotte, North Carolina

Fired me for no reason

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Ms Jennie fired me for no reason due to my kids was on a three hour delay Monday And keep saying that I come up with every excuse not work and keep scheduling me to work weekends on sundays and I dont have no baby sitter. Lack of communication towards employees
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User's recommendation: Go to another wendys

Nahosha L

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Verified Reviewer
| map-marker Indianapolis, Indiana

Asked a question

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Updated by user Aug 04, 2023

It haven’t been addressed most places feel as if they did nothing wrong

Original review Jul 03, 2023
Asked a question was told that they didnt have almost the whole menu so yes I asked why was it open she stated that they dont have half of the menu so I asked but instead of just saying what they dont have when I said, why are yall open and she stated because we have other things on the menu but you can go elsewhere never knew that a customer service experience in my 21 years. I am a manager at McDonalds, we are not allowed to talk to our customers like that no matter what they ask us and what they say to us thats why its called customer service and if you cant deal with a customer axing you a question and youre responding in a better way than getting smart, theres no reason for you to be a customer service so I am at Wendys at 1555 West Washington St., Indianapolis, IN and I was treated bad by all the customers well actually two customers the only two that is in the store.

Why a manager or the GM and another crew member sits outside and listen to them get smart with me on the speaker as they smoke a cigarette you would never have the money come in that you want if you have people working at your business like this, you guys need to fix this real quick because people like me will report this every day and get you shut down thanks. They have a blessed day.
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Loss:
$6
Cons:
  • Your company management your company
  • Improvement needed
  • How i was talked to or treated as a paying customer

Preferred solution: People like this, not to work for these store

User's recommendation: I would never eat at this restaurant or recommend no one else to eat at this restaurant in my entire life a living in Indianapolis. I’ve never had no one be as rude as these *** at Wendy’s at 5055 W. Washington Indianapolis Indiana as I said before I am a manager at McDonald’s and we do not. I mean we do not talk to our customers like this no matter how rude they are to us.

2 comments
Guest

So you work at McDonalds? No wonder you were sourcing your meal at Wendy's.

I don't blame you. Their potatoes are unique and delicious.

Guest
reply icon Replying to comment of Guest-2356291

I never eat where I work I love McDonald’s actually but went to Wendy’s for a Dave hot and juicy and they had no lettuce onions ketchup regular nuggets only honey mustard

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Gilbert G Mya

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Verified Reviewer
| map-marker Lubbock, Texas

Refund

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Trash under the paper over the tray. Place was really dirty. I wouldn't recommend nobody eating there
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Loss:
$18

Preferred solution: Full refund

User's recommendation: I wouldn't eat there

Tammy M Jyi

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Verified Buyer
|

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Verified Reviewer
| map-marker Purcell, Oklahoma

Complaint/false advertisement

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Wendys - Complaint/false advertisement
Wendys - Complaint/false advertisement - Image 2
Since when do you have to request the promotional price at a restaurant when its on the menu screen. Seriously I see in the menu that certain items are 2/$6 and I have to say I want the price listed on the menu?? In what world would I want to pay full price for items that are advertised a certain price. Two ten piece nuggets
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Preferred solution: Price reduction

User's recommendation: Don’t go to Wendy’s. Dave Tomas would be so disappointed.

Andrienne D
map-marker Houston, Texas

If you could please give me a call regarding this issue where I came thru the drive thru and was told your combos only come in medium and large after hearing when did this occur because I come to this

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I went thru the drive thru and ordered a small combo the cashier named Emanuel stated the combos only come in medium and large so I asked him when did that happen because I come to this location all the time he then changed it to the small combo , my question is being that I come from fast food for the last 28 years is this the practice that you at Wendys teach your employees to tell the customers? Please reach out to me at 832-352-****
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Pros:
  • Value
Cons:
  • Dishonest employees

Preferred solution: Apology

Anonymous
map-marker Cleveland, Ohio

Found object in my food

Got a chicken sandwich it had some sort of cellophane in it. Never went back and won't Ever go back to Wendy's!
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User's recommendation: Don't go to Wendy's

Anonymous
map-marker El Segundo, California

Really bad service at a Wendy restaurant in Laguna Hills Ca

I went to a Wendy restaurant in Laguna Hill Ca. The drive through service was really bad we had to keep telling them what our food that we wanted to we order two classes cheese burgers one with cheese only the other classics burger with everything on the burger two medium frys. We got home we took out the food I did not get my classic cheese burgers instead I got a spicy chicken sandwich instead both of our lets were not good they look like the frys that they gave us were really old not fresh on out of a new bag. Any feed back would be greatly appreciated. From Jill Closs
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Rosalyn Tef

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Verified Reviewer
| map-marker Palm Coast, Florida

Terrible service

Wendys - Terrible service
Absolutely no people skills. Did NOT know their left from right hand. Lead in their butt. Store #00007891 needs to shut down or TRAIN NEW staff. Coffee wasn't ready and NO ice in drink machine.
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User's recommendation: Don’t stop

Bernice N Ezh

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Verified Reviewer
| map-marker Grafton, West Virginia

Unresolved issue from 8/11/2023

Horrible hamburgers but outrageous price. Multiple phone calls and emails sent to actual location and corporate customer service but matter remains unresolved. Josh, District Manager, has been asked by location manager to handle the matter, but he has yet to do so!
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User's recommendation: DON'T EAT AT WENDY'S

janet H Hrl

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Verified Reviewer
| map-marker Hazel Green, Alabama

Poorly cooked food

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Purchased a daves single at hazel green wendys. It was not done and couldnt eat becausd i did not want food poisioning. Called store to talk to someone and was hung up on. Completely rude! Will not be eating at your restaurant!
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Loss:
$5

Preferred solution: Apology

User's recommendation: Don't eat here

Melissa V Lea
map-marker Reno, Nevada

No principal, or values

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I went to drive thru. The customer in front of me left without paying I heard some of staff saying they wanted to charge me for the other persons food . I was in shock, please check receipt before leaving the place.
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Pros:
  • I like food
Cons:
  • I dont like the way employees treat customers

Preferred solution: People to know about it so they’re careful

Michele A Jhb

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Verified Buyer
| map-marker Flowery Branch, Georgia

My order was done wrong

Wendys - My order was done wrong
Coming thru the drive thru I ordered 3 4 for 4s . The drinks were water down I left with no sauce and one request most importantly was to keep the pickle off of the burger .,we got home and all there had extra pickles it seems ! We asked for extra 6 piece nuggets which were not put into the bag And the fries were old and cold !
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Preferred solution: I would like to get 3 4 for 4s again but 3 premium sandwiches in stead and the nuggets fries pls

Anonymous
map-marker Dacula, Georgia

Payroll issue

Wendys - Payroll issue
I need my password reset and information I told management but no one came through so I did it myself
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User's recommendation: Long wait on the phone I also been on there for a hour

Dustina Tyi

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Verified Reviewer
| map-marker Bellevue, Washington

Wendy's near me closes down frosty machines way to early

Wendys in cuyahoga falls on Graham Rd doesnt close until midnight and on multiple occasions the frosty machine has been closed down before 9pm. This is the only reason we come to Wendys and we are disappointed every time.
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User's recommendation: Don’t go past 5pm

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