Contact Wendys Customer Service

Sir/Ma'am: Good evening. I called your Customer Care# 888-624-**** but was placed on long hold.

Instead, please accept this email. This is my first time contacting Customer Care for any food franchise. But I must inform you have an extremely poor encounter that I had this evening at my local Wendy's at 987 Beards Hill Road, Aberdeen MD, #00004629. I placed an order with the shift supervisor, who was at the register.

I ordered two crispy chicken sandwichs, and two vanilla frosties (using the 2024 key chain tokens). I paid the bill. I was not shown the receipt or asked if I wanted it. I found the paper on the register.

Upon examination, it rang up for $9.93. It should have rang up for $2.79 x 2 (plus tax). The cashier made errors in ringing up two JBC sandwiches and also charging me for two small/junior frosties. When I told her of the mistake, she accused me of ordering the bacon hamburgers and not the chicken sandwiches.

I informed her that I come in every 1-2 weeks and always place the same order and would never have ordered any sandwich with bacon, as I don't eat bacon. It escalated by her voice getting louder and taking on an insulting tone, and involving two other employees and a customer behind me in line. She called the general manager and she came up with the same contrived story that I was at fault. All that I wanted was two crispy chicken sandwiches and two free small/junior frosties.

She was unwilling to remove the charge for one of the frosties telling me it would throw off her register balance and that I was wrong. I informed her that this was no way to treat a customer, especially a regular customer. I asked for a refund in full and left without a food order. I understand that everyone can have a bad day but it should not have escalated nor should she have been insulting.

It started off friendly where she said that her ankles hurt and she had no opportunity to sit during her shift and that she was 20 weeks pregnant. I congratulated her and placed my order. All was OK until I saw the erroneous order that she was either unwilling or didn't know how to correct. She told me that the errors were mine, she didn't own up to the mistake or take the effort to allow reason to prevail.

This evening's experience was my first and only poor experience at any Wendy's, including this one. I suggest that the staff become reacquainted with customer relations. I am most disappointed. I hope that you take this opportunity to further investigate and take any necessary corrective action.

I don't have the order# as she kept the order receipt and gave me the refund receipt.

The transaction however was at 5pm on 3/6/2024. Thank you.

I put in my order for a Cobb salad and 4 piece chicken nuggets on Monday around 3 pm. This way when I get out of work at 5 I can just run in and get it.

And avoid the long drive up line. I had a meeting at 5:30 but love these salads . But when I get to the store, its locked!!! I had to wait in this long line for over 22 minutes just to get my order that I put inn2 hours ago!!!

If I havent already paid for the order in the app I would never have waited for it!!! I was late for my meeting. At the drive thru the gentleman said he had just gotten there. But the girl was rude!

She said, well at least you got your order!!! What and there were 6 employees there that I saw inside. But they said not enough to open the wall in. Im sorry, I worked fast food for years and 6 souls can run, drive thru and walk in at the same time, if they are trained, and not messing around and joking in the back.

I saw this. It doesnt take to people to get a mini Frosty!! The week before they had no burgers!!! And a few weeks back they could take cash only, Im told after a 27 minute in the drive thru!!!

This place is going down hill, innHarstville and its said they could have and keep a great business if the right training was done!! But to back talk a customer is so uncalled for!!! She need customer service training in the worst way.

And quick. Do the employees know that our business pays their salary!!!

I called my local Wendys for help and asked for customer service number and was told they were in a rush and she couldnt get the number at this time. I found the number and called and was on hold forty two minutes and forty five seconds and then hung up.

Bad business. Terrible service.

The Wendy's I've been to were terrible and should go out of business. I'll never come back to a Wendy's restaurant.

I wish Dave Thomas could see what they have done to his dreams. Shame on the New people!!!